U.S. CellularReviews of uscellular.com

This is the worse company I have ever had to deal with. My bill was always different, and it seemed like it was always in the company's favor, Customer service always gave me a different reason, and never fixed it.It is all about the money with them!

So I live in an area that is apparently a challenge for home internet providers. Well, US Cellular moved in our area and I decided to give it a try...mistake!!! First off they sold me a 5G router with no 5G in sight btw it cost in excessive of 500 then when I kept on having troubles they inform I...I have the wrong router because yaknow I just insisted on paying on a 500+ router. So they graciously allow me to return it and get a 4G which didn't work the first 2 weeks. So they said they would send me a return label for my 5G router...still haven't received it after numerous call and the 4G on and off again router is a pain as well. Now I'm paying 105.00 per month plus the broadband help program is paying 50 a month and I'm setting here watching DVDs..old ones..there was one relief...I didn't let them talk me into their crappy phone service...I knew better my son have their phone service and when he visits me he has to use my phone if my home internet isn't working which it usually isn't.

I've been a customer for 15+ years with US Cellular and have had ups and downs over that time. This year I have yet to receive a bill that matches my plan agreement. Inflated charges that make little sense and zero help from customer service. My last contact with "customer retention" resulted in ridecule from the rep.and the repeated mantra "read your bill". It doesn't matter if the bill is wrong. I paid my bill on Nov. 11. I paid in full. On December. 10 my bill was $110 more than contract. I was told it was an unpaid balance from a earlier statement. The BS is over. Hello Verizon.

My prepaid plan that's automatically paid on the 26th was shut off yesterday (5)for nonpayment. They said it was an internal error and it could take 24-48 hrs to get my service back AND I may not have my same number. Theft! Take my money and turn off my phone....THEFT!

Jeff in the port department is a jerk, rude and he is very very unprofessional for a customer service rep. He likes to ber rude to women... FIRE him NOW I go the call recorded

Absolute joke of a company

US CELLulAR sold me a phone with package. I requested lowest cost no frills plan and this is not what I was given. So two months in, I switched the phone to Verizon.Except the phone remained locked by USCELLULAR.I returned to the same store on South Willow Street in Manchester NH and spent $740 to pay off the stupid phone, but they refused to give me any kind of receipt- 1.5 hours while the salesperson tried to deal with US Cellular help desk- and the phone was still not unlocked. They promised it would be unlocked within 24 hours- it was not. 2 days later I called USCELLULAR customer service, they promised the phone would now be unlocked- it was not. I own the phone, I have service with Verizon I am paying for, and yet I cannot use the phone because US CELLULAR doesn't know what they are doing, or are just being spiteful.

I was with US Cellular for over 10 years.I switched providers for cheaper service.I left with a $0 balance.US Cell turned me into Jefferson Collections One month after I left .I made sure I was paid in full before ending my service.US Cell didn't even send me the fake bill of $161.00 they immediately turned me into collections and now my credit score dropped 34 points.US Cell won't help me in any way because they sold my account to Jefferson Capital Collections and Now Jefferson is saying I have a second account that never did exist. I feel I am being punished for leaving after never missing one payment in 10 years.