U.S. CellularReviews of uscellular.com

I've been a customer for a bit. Always kept my pay arrangements. Now, no one responds to my emails, and the one reply I got was really snotty and rude. They don't care whether I keep service or not. I got no help or suggestions at all, and I wasn't given the option for pay arrangements.

I paid my monthly bill only to find they credited another number. I was told that they were issuing me a refund but it would take about a month. The month comes and goes, no refund. I call and was told they don't do refunds. Then the story changed to the refund was denied. Customer service agents were short and unapologetic offering no relief and now my phone is off. Wouldn't offer ANYTHING to compensate me. Feel very used as a customer.

There are other telecommunication companies I can deal with, but our numbers can't be ported, so I keep on staying with them. And, in my particular rural area, they have better reception than some of the others. That said, their customer service could not be worse. I cannot recall the number of times they've just been simply dishonest. "go on auto pay and we'll give you a $5 discount each and every month. It will take two months to activate." Six months later we learn there is no such plan. "This will cost you only six dollars in total!" (actual verbatim quote even after I pushed them and said, "ONE TIME "ONLY six dollars? Right" wo which I got, "right, onetime $6" Two months later we find out, "oh no, you misunderstood, it is a recurring charge." Why lie to people? They know they have me cornered. I feel like I can't escape without LOTS of inconvenience. The quality of their phones is not up to par and just don't complain, go ahead and bite the bullet and buy another one each time it goes bad. I've never had BO problem in my life, but when I've spent a couple of hours with them on the phone, (and everything will take at least about 2 hours, minimum) I need a shower and deodorant. It's not just me, every person I know who uses them as their carrier seems to have "worse stories than mine" (sigh!) I just give up and consider it a necessary evil and hope one day I can get my things in order enough to change our numbers with everyone we know and deal with, so we can go elsewhere. That will be a day of joy for me. If you deal with them, you already know my story. If you don't, you have been warned.

They need a ZERO stars!!! OMG I tried to order a phone the other day after being on infinite hold. He said call back when you're ready. On infinate hold AGAIN today then stupid rep. said she needed to verify me. I asked her PLEASE let me get code on the text and PLEASE PLEASE call me right back!!! SHE NEVER CALLED!! Then I called again later on hold 45 minutes!!!Then they switched me on another fricking hold~~~I had to hang up and that guy never got me manager or supervisor and took 45 min to never do what was needed and NOW as I type this I'm on ANOTHER HOLD 30 minutes!!!!and counting. OMG they do not know what they are doing nor care. These reps never see you and could give a dam nor are properly trained. SOB's I'm on til bedtime!!! What supreme aggravation!!! THEY SUCK HUGE. Use another carrier if you can. Guy in store was rude also and they never transferred data correctly. They did 2 of the same for every contact. STUPID and HASSLE. Give a dam about your time. Lost at least 3 hours of time so far. Replacement phone also CRAP. Didn't work and tons of tech issues and falling apart TCL.

I canceled my subscription with them because they told me i was approved for 2 government credits and my bill would be 15$ a month with a tax fee they continued to mess up every month i had paid 2 months in advance and then they told me i was ot approved for both credits they said they could not give the refund without card info to put the money back on the card. i was sick for a while so i finaly called them and gave them the info they said it would go back on my card i wanted a week called them again and they said oh no that was a credit they gave me and will not give me my money , they suck they lie

got a hotspot plan and the hotspot never worked properly. They would not take the hotspot back and made us pay $300 for the device upon cancellation. Also, they charged us for data that was NEVER used. This is thievery and a rip off!

We have been US Cellular customers since 1997. There is no way I want to give them 1 star I would like to give them a minus 10. Their CS is lousy, I would like to call and talk to a person who speaks English!! I should not have to try to understand them to get help with my bill!! I think the CS people do not know how to find the problem of my bill being overcharged, They pass me off to someone who wants me to change my plan. I do not want a new plan I want to know what the bogus charges are for. I am about to change to a new cellular company. And I will bet US.Cellular could care less. They need CS Support that we can understand and have knowledge of the monthly statements. And I bet I will not hear from U.S. Cellular about my complaint!!

Messes up billing then refuses to correct it. Then they turn off your service for not paying what you legally don't owe them.