U.S. CellularReviews of uscellular.com

I would leave 0 stars bc that’s what they deserve! We have paid more in one month for cell phone service that is crap (calls always dropped or just searching for service everywhere) then all our bills added up together!! What a joke this phone company is there marketing strategy should be “we sell lies for your hard earned money” the manager in the store promised us a promotion playbook that was $82 a month and for three months it has been over $700 and 2 months over $500 we have called and called been put on hold had our service disconnected the reconnect for a day just to have it turned back off then we were told to just pay it one more month then it will be taken down to $363 for one month then $232 following… why would we believe that when all we have been told is LIES ! Do NOT USE THIS PHONE SERVICE

US. Cellular service is expensive but it works well. The issue here is they are a third party vendor for cell phones. They sell them and provide support. However, when it's a warranty situation you have to deal with manufacturer. In this case Google. When contacting Google I was informed that because it was sold by 3rd party retailer it is not covered under warranty. 1 year from date of purchase all phones are under warranty according to US Cellular but they won't support you. They tell you place an insurance claim. Then you have to pay a $200 deductible to get a defective phone warranty. This is wrong in so many ways. Leading up to this it was 3 calls to us cellular at least 30 minutes per call. Then several calls to Google to resolve what should be warranty issue. This was over a 5 day window of time. Consider these devices are necessary these days for personal stuff and life. Our lives stop because of this. My advice after talking with the phone manufacturer is to never buy a cell phone via the cell service ever. Buy the phone direct from manufacturer. Then you have warranty and professional support. US Cellular needs to be sure for false representation of warranty claims. They need a separate lawsuit for insurance fraud for warranty claims.

They do not care about their customers. They actually told me that over the phone.

Absolutely worst company ever. How I have stayed for over 10 years is beyond me. They will lie to get you in the store, lied about the services I would receive, want me to pay $210 for internet service that was absolute garbage after my son downloaded just one game, etc.asked to speak to a manager and never got a call back. Cancelled everything. Just ridiculous how they scam hard working loyal customers. I do not recommend this company to anyone ever.

I have a lot to complain about but seeing how everybody else is having the same terrible issues I'm not going to waste my time. US Cellular has a 15-day return policy. I purchased home and phone service. The home service wouldn't work so it returned both of them within the 15 days. A month later I got a $300 bill. I called they explained all the details of the bill which doesn't matter to me because I didn't even use the service. They don't care. Why do they all have to be crooks?

Worst customer service! Our phone bill should be the same or pretty close every month and never is... outrageously expensive! Im very disappointed and can't wail for my contract to come to an end! Save your money and get a pre paid service. I wish I would have.

I am intelligent and educated black man. I worked here for over two years, and tolerated discrimination from my boss. Making discriminatory remarks regarding African Americans is totally unacceptable behavior. I went to HR with the matter, and they covered the matter up. I quit with my dignity and pride.

Was told by an employee that I would only be charged for the time used when canceling and that I could cancel anytime and wouldn’t be charged for unused time. Come a month and a half later I get a bill that UsCellular is charging me for the whole month. Upon speaking to the higher up people they said their employee was wrong and because he made 38 texts (doesn’t matter if it’s only 1 week we had our numbers connected) we were expected to pay then entire month bill of $122. When I asked if they would price adjust it as we trusted their employees to be properly trained on policy, they said no. They clearly do not care about their costumers so we will definitely not be back and I will continue writing reviews.