U.S. CellularReviews of uscellular.com

I pay these clowns US cellular a1599 a month for insurance they can't never seem to help you out to hang up the phone and act rude disrespectful the insurance company says you need to act after David like your criminal to get a phone set back out so buyer beware stay away from you I saw your when not recommend I give them a -100 if I could I can't help but I have tremors I tried to get the right thing done I tried to pay out of pocket and others saying oh you gotta go through the afternoon why don't you activate yourself out of business so that's the way you want to do business you don't want to help your customers then that's fine you have to not be in business

I am a customer, having subscribed to their Home Phone 2 years+ ago. Their service is unreliable as it goes out of service regularly here in Garret County MD. It s a wireless based service.. voice only.. to compete with traditional land line service provided by local telco. It is out of service now for 3 days and counting, several inquiries with US Cellular have been futile. This morning, at their local store, I inquired and was told they do not know when or if the service will be restored which is same response I received when filing a trouble order with their national customer support tea. the day before. The home phone service is vital many like me living in a predominantly rural area, it should be more reliable and when in a state of repair should update it's subscriber base routinely... they have no commitment to this customer base.

This is the very worst customer service on the planet. Pay 800 bucks for a phone an have it on their half ass service. They still refuse to unlock pos phone so I can get one that works. Boost would be better service than this. Us cellular ain't even American speaking. They can't understand cause no English in combination. I would fecomend a Walmart service before this joke of a service. Don't get it. It's a trap. You are nothing but money to these greedy Chinese speaking freeloaders.

The run around with customer service! Can't get through to manager. Service was set up incorrectly with store clerk. Somehow connected an old address of my Mother's and didn't set up auto pay so paper bill went to really old address, which makes no sense since I set up service with new DL & correct address. Have been trying to connect and when finally get rep the "supervisor has already declined" $ back to what shouldn't have been charged originally. So disappointed. Had great service with Sprint, had to switch when merge with T Mobile happened.

I've used a Trac phone for 12 years. Overall I was very happy. I was having service issues when I traveled away. I switched to us cellular and now I get even worse service locally!!! Disgusted!

My parents had been with this company for a very long time. Recently they were forced to upgrade to the 4g-5g service which ment new phones. First off I want to add no one told them this. They did not receive warning ahead of time which could have ment they would have lost phone service and not known why and had no way to call out. I have been trying to help them save money on bills so I took over. They were offered FREE new phones. Mind you my dad had a flip phone, he's never touched a computer in his life. They went into the local store in Clearlake CA and were given the Samsung Galaxy a14. On top of that what was supposed to be FREE phones ended with my parents being charged and talked into $200 worth of accessories they didn't need and signed up for device protection with a reoccurring monthly charge for 2 phones. Let me say, these phones didn't come with complete chargers, they were charged for 2 wall plugs @19.99, they were charged $50 each for phone cases! $50, each! You can get phones cases online for $10-15. Cords with the plug for the same price. The monthly charge that they had no idea about when asked was $14.99 on top of their monthly phone service. I feel like the employee saw 2 older folks, one with a flip phone and saw a way to make some money. I was beyond upset and promptly started looking for another carrier and new phones. The ones they were given were too complicated my dad could barely answer the phone. I was even having trouble with some aspects. We finally got them set up with Lively. They offer very user friendly smartphones for seniors called the Jitterbug 3. Very easy to read, easy instructions and my dad even sent his first text message! Overall I am very disappointed in US Cellular for taking advantage of older folks and the employees should let people know they can save money on accessories online. $50 for a phone case is robbery. Please be diligent if you are helping your older family members, phone companies are out to make a quick buck off them.

So unprofessional talked to 3 different agent that told me about the same promotion I could have ordered it online I think but I chose to go instore when I got to the store they looked at me like I was crazy but it was in the notes so they scrambled around on and out the back room on in off the phone after about a hour in a half they were like alls we can do is give u 400 off a phone have u that I was told I qualified for up to 1200 off a phone needless to say I left the place upset then what ever they put on the notes the next couple times I called customer service they were rude and un able to give me a straight awnser in trying to get someone from corporate on the phone forget about it u can't find a number email nothing to help me out bottom line I wasted about 6 hours of my life for a unappreciated company its no wonder they lost 50k customers in 2 months me in my family got 5 lines with them not any more about to go to Verizon... don't go to uscellular they do not value there customers

This internet is horrible they have a data cap on the usage the slow your internet down during the month after you have reached their data cap no way to upgrade I was told just deal with it until the 14th and then they will speed the internet back up horrible internet service