U.S. CellularReviews of uscellular.com

I check my bank statement daily. On 08/03/23 there were two ACH Transactions, one right after the other to US Cellular for $218.30. I immediately called customer service, I went back and forth with the Rep. He was talking in circles, up one way and down another. It was exasperating and confusing. He said it would be three weeks before they could send me a check. He said, "You might as well apply it to your next bill". I finally relented. I'm an old man. I'm recovering from a brain injury. It's easy for me to be confused. I live on Social Security. My budget is tight, to the penny. They were able to remove the $218.30 in seconds, but it would take 3 weeks to SEND a CHECK. In what world does this make sense?

I bought this "pandemic components" phone through cellular. This is the 3rd Samsung I've owned and by far the most worthless phone I've ever owned. Day one this phone has connection issues with BT, WiFi etc. The screen can't handle processing photos, apps lock up, while in Portland or I had NO SERVICE for a week as it tried switching between 5g/4g. I can't listen to music without interruption, certain apps make it crash, and Mostly the Camera can't focus and I've missed important calls and zoom meetings because of this. I sent it in and had it back in a week with only a software upgrade. My S10 handle all of this flawlessly. I'm taking this to the point where Samsung/US cellular are going to pay for the therapy and Physiatrist appointments I couldn't connect too. I used to praise Samsung but now you've lost a large family of Samsung loyalists. Why? Because you are not accountable to your customers. This is how you loose them. Good luck with US cellulars 10 different billing reminders after the fact. They're rude and frankly don't care about you or if you can actually use your phone. 20+ years of cellphone usage and US cellular was the WORST experience I've ever had. Stay away!!!!!

The cellular data service is spotty at best and I made my first payment and it never actually went to my account they lost my $100 payment and threatened to suspend my service because THEY screwed up! I had better service with TextNow, and it only cost me $1 if I wanted their premium service, but their basic plan is free. I seriously would NOT recommend U.S. Cellular if they were the last company on planet Earth

I rarely have any trouble with my phones with US Cellular. but when I do they have limited methods to get help. particularly if your phones are not working there is no way to contact them to get any assistance. [ the 'chat' button on the web site does not work ] as such having a minimal support system is like no support at all. I have no way to contact them because my phone is broken and I need to call them to get my phone fixed. I could go to the store but I should not have to and right now I cannot make that trip.

after 6 years of using this company's service, I'm more than ready to move out, you can get better services with Verizon for half of the price, customer service is at the bottom of all the companies I had to deal with it there only interest is to sell you the most expensive cellphone they have. Do yourself a favor and avoid this company at all cost.

Absolute garbage. I'm paying for a device and a service that is unusable. Installed the US cellular Inseego router in a vacation home and it worked the day I installed it. Just as I passed the 15 day trial period the download speeds dropped to .3 Mbps. I have called and called and they tell me there is nothing they can do. Now I am paying for a service that I can't use and am stuck with it. The router has 2 bars and I get upload speeds of about 3 to 4 Mbps. The service is terrible and the customer service is even worse. I am forced to use my Verizon phone's hot spot which works amazing but is li.it3d to 50 gb per month. Get your act together US Cellular.

This has been an ongoing issue. I changed to US Cellular to get a better rate on phone service. I started out on a plan with a hotspot. I got the hotspot because the store recommended it as an alternative to having full internet (I was unemployed at the time). They said I could stream movies. Nope. You can't. All it did was allow me to use my home computer to job search. I was also told I could set up auto pay, but neglected to tell me not with a credit card. If you use a credit card, you incur credit card fees. It has to be on a debit card. Then I changed my plan to the prepaid service. When I did that, I was told I did NOT owe anything on the old plan. Now I am fighting with US Cellular over that very fact. Regardless of the fact that I called customer service several times and was told 'everything looked fine' and I didn't owe anything to them, US Cellular sent me to collections. I went to the BBB to open a dialogue with US Cellular. They sent me a printed bill that had DO NOT PAY printed on it, then claimed I stated I COULD NOT pay a printed bill. This is bullshite. Now I have to go to a US Cellular store to try and pay a bill no one in customer service can find. The only good thing I can say is that US Cellular did pull that old account from collections to give me a chance to pay the bill. Just don't bother with them. If you have any issues, it will take literally months to resolve and US Cellular will find a way to charge you for their mistakes.

Edit: It's been a month since this review and still no cooperation from this company. Got the run around saying it takes 3 months for autopay to kick in. When I did that chat thing on their site I was told it would kick in for sure this month. Well guess what!!! It has NOT. Now they are saying to check tomorrow.... this is ridiculous. I started service for my daughter in March. I went in because the sign outside said 29.99. In April I started service for me. I then notice I’m being charged still for 39.99. So now being a month later….still 39.99 and I’m now getting a bill for $208 and change. So I went in and asked. We called billing. And the person on the other end said we have to wait for autopay to kick in. It’s been 3 months. I started autopay for my daughter and still nothing. It is their way of scamming ppl. And on top of that….I was not told of this, nor of any fees and the reasoning behind their delay for autopay. And Activation fee was also never mentioned. I am not a happy customer. And I should have listened to my friends and neighbors. And cell coverage sucks. I have no coverage at all in my house, where straight talk I did. Why did I leave ST?? I was stupid.