U.S. CellularReviews of uscellular.com

You pay your bill in advance but if you cancel at the beginning of the bill cycle, you still have to pay for the whole month. The customer service person I talked to acted like that was completely normal and made sense that I would continue to pay a months worth of service even though I don't have their service. I canceled them in the first place because of poor coverage.

The management at the Pearisburg VA. Store has to be the rudest person. If I would have known my bill was going to go from 110 from another company (that I should have NEVER left) to 200 a month I would have never ported over. Then tells me that her people weren't trained correctly 🙄 WELL THATS YOUR JOB!!!!! Now stuck with this Absurd Company unless I want to pay the 1,500 for these phones. Worst experience ever!!!!

We have 10 phone lines for our business. We ordered 7 new iphone 15/15pro max Feb. 27, 2024. We did not receive phones. Emailed business rep weeks later inquiring about phones and they mailed the order to the wrong address (they had the correct shipping address in email from us). They apologized, shipped out "correct" phones to us. Received phones. All phones were just iphone 15, where two of them were supposed to be iphone 15pro max. Also one of the iphone 15 was not working so we had to deal with customer service multiple times... Lots of work on our end. Then weeks later we finally bring up we need the two iphone 15pro max to business rep and his manager. They apologized and sent correct 15pro max to us. Set up one iphone15pro max - some issues took two days due to waiting on customer support to fix stuff but phone worked and all was transferred over. Waited a week which is today, April 12th to transfer over from the iphone 15 to iphone15pro max for myself. Started around 8:40am est. Still at 4:50pm NOTHING. I had to cancel meeting, workout at gym, and lyme doctor appt bc had to deal with phone not working trying to get the iphone 15pro max activated. First us cellular rep (lady) said the phone order replacement was not done correctly and wasn't sure what to do. Thus, I reached out to the manager and not the bus rep. Manager trouble shooted with myself and office manager all day long. She had to cancel all her tasks for the day (didn't get to go do videoshoot of job site, didn't get to work at office for one minute today bc came to my house, didn't get to pick up payroll checks for employees bc with me all day. After doing reset, hard rest per manager who sent photo to us how to do it - the NEW iphone 15 pro max would not work. We were very respectful and said we understood they were not trying to do this but at this point this is insane. Then the manager upset me (which prompts this review) and texts over to my employee "you should just go to local apple store". ARE you kidding me?! My husband had to cancel his meeting with architect to pick our kids up from school (I couldnt leave bc no phone and dealing with no service on either phone bc us cellular couldn't figure it out)...... so eight and half hours today - cumulatively 17 hours for myself and employee - WASTED!! So i started today off with a working iphone 15 (that I did not order or want but was working) and attempted to get iphone 15pro max working - only for us cellular to tell me i need to spend my weekend at apple store for hours (forget I have a family and life and plans) and troubleshoot a brand new phone - NOPE!!!!!!!!!!!!! It is 4:56pm est and i have NO phone working. Have been waiting for an hour (manager is texting my husbands phone) saying customer service will text his phone once they can get service back to my original phone. I am livid. They need to hand deliver a iphone 15pro max, pay for my rate (which is $98/hour for full day), pay for my employees lost time full day, and pay for my husband and architects lost time. I simply want what I ordered. An iphone 15pro max in green. Oh - to top it off, the iphone 15 pro max was sent in black. I was not even going to complain about that - it is just a color. But at this point - I want a green iphone 15pro max like I ordered end of February. Please. Help. OHHHH - they also were charging us for 14 phones!! I had to login to our business account and realized they were charging us double. They promised they would not do that. Well they drafted $1100 from our account yesterday - I was told a huge credit would be on our account in email over a week ago..... I don't believe anything anymore. Owed money, owed a phone, owed an apology

Do not go to US Cellular. They have the worse customer service. I wanted to bring my phone and number to a new carrier because at the time I got my account and phone I was told you can use wifi calling anywhere there is wifi. I have a business and I travel and need to be able to receive phone calls wherever I am. This turned out not to be true. I have been trying to get my cell phone unlocked for 4 days now. The phone is completely paid for and every time I call I get a different answer. 1st day - phone is not locked, 2nd day - submitted request will be unlocked by the end of the day, 3rd day - can take a max of 48 hours to unlock, 4th day - it can take up to 72 hours to unlock. Meanwhile new month started and they don't prorate! Still not unlocked,!

I was a long time customer of this co. However after I left because I move to an other area of the us. They did not make sure I had good service. I then change my provider to find worse CUSTOMER. Serv. I then tried them again and they were BAD. If you live in the mid-west , they SUCK, however I had to go through a lot of reps. To find ONE, who made sense. Sounds to me she needs to move companies. She needs more $ to deal with you jerks.

Us Cellular's international plan phone plan is really bad. I took my Sim card out of my phone while in Honduras. They still charged my $15 per day and I got no phone calls. I also had a 2nd line on the same phone guess what $15 dollars per day but I was only about half the days. The customer service representative told me I didn't take my Sim card out even though My Sim card was in my suitcase in a baggies my room for the 12 days and not in my phone.

Phone calls are not going through all apps are crashing my phone automatically makes me blocked from other contacts without my permission. Im done

3 days in on the billing period I Payed everything off to lower my next bill. Absolutely no change still $265 even though everything was payed off. Looking into switching companies. Installment charges on something that is payed off. What about customer loyalty, Nice. Going to be cross posted so everyone can be aware. Guess there will be an update when I switch. Since I’m hearing something about hidden charges when you switch.. odd you can’t post a review on their site.