US Car SeatReviews of uscarseat.com

Beware before buying. They are expensive, and their products don't fit the required measurements, and then when you ask for a refund or the correct items, they provide 30% discount so you have to pay again. I ordered a Telsa Model Y mat; they sent it to Australia, where the car is right-hand drive and NOT LEFT. Simple common sense was not applied and not they want me to pay again to buy the same mat.

I wanted to buy a set of floor mats for my SUV, and shopped around and saw how expensive they are. Rather than paying $300.00 plus for the well known ones I chose to go with US CarSeat for $180.00. When my Wrapped up package instead of a box ,I thought I was unwrapping King Tuts body with all the tape and wrapping . The mats were not what i was expecting by far , and after laying them out for several days trying to get them to lay flat was not helping . The mats came with some Velcro and plastic clips that I guess were to help hold them down . I wasted my money ,hope you dont do the same!!!!

I ordered seat covers first of August. Never got any product. Their tracking system says my order doesn't exist. No one answers their phone. No on answers their emails. TOTAL SCAM. CHINA

This US car seats is a scam overseas company. They shipped my product in a beat up box all taped together. The first car seat I attempted to install had a broken zipper. For 3 months now they have put me off after offering a return or a discount of 15% to have the zipper repaired and keep the product. I have requested a full refund and will ship their product back which they have continued with not honoring my request for a full refund. They state money back guarantee but have no intentions of doing the right thing.

The covers did not fit my vehicle, and here is their response: Thank you for bringing this issue to our attention. We apologize for any inconvenience caused. We are terribly sorry if this disappointed you. However returning the item is not our 1st recommendation because we understand that returning the item may involve both time and a return fee, and at least the products fit your car nicely and can protect your car seat from catching spills, stains, dirt, and debris. In order to compensate for this inconvenience, we would like to offer you a 10% refund on this order and a voucher for a 20% discount for your next purchase on our website. You are welcome to keep the item for yourself or offer it to your friends. Once again, we apologize for any inconvenience caused, and we appreciate your understanding in this matter. If you have any further requests, please feel free to contact us! Customer Support Team.

This company is an absolute scam. They list an address of Boulder, CO but are made and shipped from mainland China. The dash cover I ordered had no way of securing itself to the dashboard and lacked an opening for the head's up speed display in spite of them having all the information about the model number.

I believe this company is a scam. I ordered mats that were supposed to be custom for my Subaru. The mats I received were generic and the wrong color. When I contacted customer service they gave me the choice of a 100% refund if I paid for shipping to Thailand (they came from California), or a 30% refund and I keep the mats. I believe they intentionally send cheap mate and then have a refund policy so inconvenient they keep most of the money.

I ordered mats for my Subaru. In their advertising they claim custom, laser cut mats with an exact custom fit. The mats I received didn’t have grommets or a hole to accommodate the factory safety clips. After telling me to take those out, which can’t be done without breaking, they only offered me a 10% refund. Wohooo! I now “only” paid $90 for a set of mats I can’t use. Horrible customer service.