US Car SeatReviews of uscarseat.com

Terrible and very bad company to do business with, I should not buy their products, totally false advertisement and they sent me regular car mats. I have ordered for truck floor mats, they are basically fraudulent Chinese or other one of Asian countries people, putting fake Facebook advertisements and then sending fake/ false products, they needed to be shutdown in the USA, showing nice pictures on facebook advertising and then send you different products, its day night difference, they are totally scam and they are taking advantage of American people. Shut them down.

Ordered car seat covers 27th oct no sign of delivery and no help from customer service. Have been given 4different delivery tracking numbers. None of them work. Will instruct my bank to get my money back. Buyer beware.

Order never received. Almost $300 down the drain. It’s been over a month.

Sadly, and foolishly, I didn't check reviews for this company until AFTER I placed my order. So, I take full responsibility for my experience. But ... First of all, I expected a company named US Car Seat was an American company and my order would be shipped from the USA. Not so! Item shipped from China. Still, if it wasn't a scam, it was a good price and looked to be a nice product. When the covers finally arrived I was very pleased at the quality...but they don't even come close to fitting. They should have told me they didn't have the covers I needed, but instead they grabbed a "universal" set and sent it to me...knowing they could keep my money and I'd be stuck. When I contacted the company about the problem they offered me 10% off my next order. That's it. Hilarious they think I would ever order from them again.

I ordered car mats for my Infiniti QX80 in August of 2023. They arrived at a Ontrac delivery two months later. Then they sat at the warehouse over a month. You finally got a notice of delivery and stayed home all day to get it. It never arrived although I was told it was delivered. Us Car seat says take it up with delivery and Ontrac says take it up with Us Car seat. Either way I cannot get a refund of $174 because I’m past the 60 day period for a refund with my bank. Run from both companies!!

So I ordered mats for my 2018 Toyota Prius Prime and after them taking an extremely long time to get here they don't fit at all in anyway. I contact the company and at first they wanted me to keep the mats telling me what high quality they are. (They are garbage fake leather) and would only give me 50% refund and wanted me to send them back to Thailand and pay the shipping and still only refund 50% I immediately opened a claim with my bank and after finally going back and forth they agreed to a 100% refund. I recommend to never buy from this company. If you do be prepared to fight to get your money back for a substandard product.

Don’t buy from them . They don’t fit on the seat back way too small. The bottom pieces don’t attach to anything . They refuse to issue a refund.

**BEWARE - RIP OFF ALERT** I purchased floor mats and were sent ones for another vehicle, I was offered a 30% refund to mail them back for inspection. Once received they refused to credit anymore as it was outside the 15 days return time (even though they asked I send) Many emails and pathetic excuses and then finally refunded another $30 to be 50% of the sale value (but I had to pay postage to return) so I have lost over $160 au and still have no mats, I would never consider purchasing ever again, totally ripped off…..