US Car SeatReviews of uscarseat.com

First they make it sound like they are made in Colorado after ordering I find out it is dropped shipped from China. When I was installing the last cover I discovered it was missing 1 disk which holds the cover tight in place. Called customer service and he didn’t understand what was missing! Simply you would think! So I emailed them with a picture from the installation guide which is a joke they are in Chinese. I get an email back that they want a picture of the shipping label and a picture of all the parts received. Stupid, they have the invoice number and I would have to disassemble everything to take a picture of all the items. So now I send them a picture of the shipping label and the missing part.He responds that to process the request they need a picture of the shipping label which was sent and picture of every item received! Well I am not going to spend an hour to take everything off and take a picture of everything I did receive! I feel all the whoops he is making me jump through for a .25 cent part is ridiculous! I can’t imagine what the next request would be. Most companies would say sorry and send it right out! If you order anything from them Good Luck !

I ordered the 5 seat option covers. When I found the shipment was not occuring and when I was provided a tracking number it was bogus. I asked for a refund and was ignored. I did end up receiving a partial order of the wrong seat covers and they were junk. I've tried to make contact with the seller and am ignored. I filed a PayPal dispute and they advised me to just return what I received and file legal action.

If I could I would marked negative stars. With a name that starts with us you would think United States wrong steering wheel cover comes from Singapore. Supposedly custom made per your vehicle. Mine should up looking like it might fit a Barbie car. Then I send a few emails and phone calls with zero response. 37 dollar lesson learned DONT DO IT.

Company refused to pay for return shipping cost after the wrong item was sent.

If I could give zero stars i would. Ordered white got beige. They said that was normal photo lighting. Refused exchange or refund. HORRIBLE.

Sent wrong seat covers quality really bad install looks like a nightmare. Sending them back

I give them a 1 because I couldn't give them a 0. Total fraud. Supposed to be a custom fit insert no where near.

The USA car seat company is a big scammer, they show different and sell totally different. Extremely bad in customer service and never replace or return the faulty products. I made a big mistake not to check the reviews before I order the seat covers. I ordered Black with small portion of Red colour but they sent opposite and the most bad part is it is a very ugly red colour. On top, their seat overs never match the car seats although you expect the same model covers as they are universal fit which does not fit properly to my Tesla at all. They never listen to customers concerns and never cooperate with them. I must advise that you should never ever buy the products from them. You will regret your purchase. This company must be sued and banned from the market as they are big scammers.