Sarah S.
Some parts of the application were confusing or unexplained
It was almost easy to apply. The payment categories were confusing. It asked to start a free trial without telling what the trial was for or the cost after unspecified free period. The service was on the expensive side but I need this and I don't have transportation options. I really don't understand how I will receive my copy. Does it come to my email?
Response from US Birth Certificates & Vital RecordsOct 15, 2026
Hello, Thank you for taking the time to leave a review. We’re happy to know that you had a positive experience and truly appreciate your kind words. That said, we did notice the review and were a bit surprised given your encouraging star rating. If there's anything we can do to improve your experience or assist you further, our Customer Care team would be happy to help. You can reach us here: https://www.US Birth Certificates & Vital Records .com/contact-us Best regards, US Birth Certificates & Vital Records Team