Austin M.
Horrible company… The information I…
Horrible company… The information I typed in my birth certificate is incorrect and they still charged me for this service. Place my order on August 16th I emailed “David” on the August 17th and he said he would get right back with me on August 21st... So I kept contacting that same email with no response. I get an email from David! “Sorry we have a 15 day policy and we can’t refund you your money because I contacted them outside of the 15 day refund policy… absolutely ridiculous.. you guys know exactly what you’re doing to people and it’s wrong. Especially I didn’t even get to finish my birth certificate and put all my information on it and you guys are still charging me.. I will absolutely be contacting my legal team and my bank.
Response from US Birth Certificates & Vital RecordsSep 1, 2026
Hello, We are truly sorry that your experience did not meet your expectations. This is not the level of service we aim to provide, and we understand your frustration. We do not have sufficient information to address your case with the attention it deserves. Therefore, we will contact you privately if we have enough data in our records to identify your case. Meanwhile, if you would like us to review your case in more detail, please feel free to contact us here: US Birth Certificates & Vital Records .com/contact-us. We will be happy to assist you. Thank you for sharing your experience. Kind regards, US Birth Certificates & Vital Records Team



