USA MINTReviews of usamint.com

I don't know how we can trust the government with taxes and spending when they cannot even run a basic website. I have been trying over an hour to check out. I have even gotten the message your order is being processed only to moment later get a bad gateway window and funneled right back to the checkout page. They need to fire the complete ineffectual and unknowledgeable IT department.

If I could give it negative stars I would. I can't remember the last time I was able to complete a purchase on the website without an exhausting amount of time and frustration. I have been online for almost an hour, today, trying to purchase ONE item. It either crashes or returns to the previous page. I am not a new customer. The site has all of my information and it is supposed to be a quick check out. Yea, right!

It took me 2 hrs, over 75 tries, and a lot if my stress to get my order in. After 2 hours, the website is down, and there are no coins available, for the 2021 Reverse Proof. This is some BS, these bonobos need to get their sheet together. Your website crashed. Your sale was on-line! This isn't the 1900s, get your act together!

Whoever is running this website [USMINT.gov] should be fired immediately. Since 2019, they cannot accommodate web traffic when sales are offered, online.

The ordering process is vague and outright deceitful for limited edition releases. I have tried to order each of the Morgan and Peace commemorative coins and have had to give up every time. The online ordering system was not available and I spent hours trying via telephone only to get a busy signal and a voicemail telling me that if I left my number, the first available rep would call me back. Well that turned out to be an outright empty promise. No one has ever called me back. I would also like to know who set the mintage rate so ridiculously low. I have decided I can’t compete with the coin dealers’ robo-callers. I am contemplating ending my subscriptions. For people who want fairness, honesty, and integrity just remember that the mint is part of the same government as our Congress. I would recommend buying coins from the Canadian or British mints.

Horrible never deal with again

I agree 100% with all of the other one star reviews of the US Mint. I have been purchasing coins from them for 40 years! I went on line to purchase one each of the type 1 and type 2 West Point and San Francisco Silver Eagle proof coins the exact minute all three were made available. They were in my cart all three times. It's like an eBay bidding purchase. Since they have my current credit card information on my account the payment should have been seamless. Payment was not accepted all three times. All coins were gone within 5 minutes. I had to purchase them at double the US Mint price to keep my collection current since 1986. The US Mint is not interested in individual coin collectors anymore who have been loyal customers for decades. If they were they would have allowed one coin per collector and no bulk orders to coin dealers before the available date as pre orders. Why would they do that with a 200,000 mintage? So sad that a US institution is no longer interested in serving the dedicated coin collector. Like others I will stop buying coins from the US Mint after 40 years. It is not worth the aggravation and disappointment. Just another US institution failure. I am sure that their management will never read these reviews, change their purchasing, or have interest in the dedicated coin collectors who have supported them all these years. Their customer service representatives give no valuable advice and are of no help with these ongoing issues.

Same as other average buyers. Coins in bag but unable to check out after 1/2 hour of trying.If they are only going to cater to big buyers they should say so. You can bet those coins will be available from the big coin stores at a much inflated price.