USA MINTReviews of usamint.com

After successfully enrolling in the Mint for many years, I am now deleting all contact with them. I spent $150 on a product which had 2 missing quarters. I did what I was originally told, returning the 2 sleeves with missing quarters-a different quarter in each. I sent them back in July. After many calls and run around, I have to return the coins already in my albums, with no guarantee the of a refund because they consider both returns incomplete. Crazy.

I really didn’t want to give a star*** but I had too. I’ve been ordering directly from the us mint for over 22 years.Recently I’ve had a problem with getting the 2022 db silver metal, $75 each, and I have Two children I always order two. I’m currently in rolled in All silver proof eagles, also uncirculated recently with the new series being offered. This year I purchased the most ever Directly from the us mint. I ask to speak with a manager and was always a no one to help me would you like a call back, I never received a call and later when I called and finally spoke to a manager she couldn’t help me with obtaining a coin, so I ask them to cancel All my subscriptions which they did immediately, before even trying to keep a Loyale customer, so I will tell my 2 children some day how I started and collected both Proof/uncirculated silver eagles and how the scam @ the mint will always be, because they lack customer support.

I have been ordering Proof sets for years through USMINT.GOV, no problems. This year my 2022 arrived with black plastic crap trapped under the plastic over the faces of the coins. First, customer has to pay to return, no reimbursement! Second, I wanted a replacement, instead they refunded, only the price of product, not first shipping or return shipping. I only lost about $14 but I’m done with USMINT.GOV!

US Mint has lost me as a customer.I ordered 2 of the 21XE Morgan silver dollars waited 3 months or so to get them and they had the wrong coa which was san Francisco but the 2 I received were from Philadelphia and no mint mark.I emailed them on 11-1-21 with no reply so I called them on 11-9-21 and was told their "policy"stated i could only return them for credit but they had none to replace them and could not send me the correct COA's. Well My policy is to do no more business with the US Mint.

What has happened to the Mint? Poor customer service, horrible website, just flat out bad all the way around! I had ordered the new Morgan coins in 5/21. In October, I received notice coins were shipped along with a tracking number. Over a month later and numerous calls, I was informed the order was cancelled and a refund would follow (3 weeks later and more calls, it posted). I received a text in Mid-December that the coins were available and I was able to order 2. The coins arrived yesterday and found that both were not in the plastic protective shells. What is the value now!!! I have had "proof" coins arrive in the past with finger prints. Who is running this place?

USAMint.com is NOT the US Mint. The official site is USMint.gov. This is just another site that is named to confuse people.

Awful customer service - only interested in taking your good money and providing a bad service in return. Items ordered but not received. Live chat often unavailable and appears to be staffed by either bots or people not interested in helping. Complaint e-mail sent but no acknowledgment of receipt. AWFUL EXPERIENCE - AVOID.

I had bought from the US Mint previously without incident. However, I purchased a platinum coin for over $1,600 which arrived with a damaged case. I returned the coin to the mint and waited for a replacement. Since that time, March 2021, I have spoke to nine different agents all of whom assured me that my case would be expedited. It is now November, and still no results. Unfortunately, I am now forced to take legal action to either have a coin delivered or a refund. I will never do business with this company again.