USA MINTReviews of usamint.com

I had a confirmed email and the money was taken from my account by US Mint after I ordered a V75 Silver American Eagle. Today, four days later US Mint emailed me saying my ordered was cancelled because they didn´t have the coin was not longer in their inventory and it was not available for backorder. Is that a joke? Are you confirmed an order and taken the money from me and now you tell me you don´t have the product? How is that even possible/legal? Never I would buy anything from US Mint again in my life.

You have got to be kidding me! Multiple time today I have a confirmed sale in-processing only to be kicked back to blank screen with a refresh button that doesn't work. I ordered both the "End of World War II 75th Anniversary 24-Karat Gold Coin" as well as the "End of World War II 75th Anniversary Silver Medal", had both in my cart, entered credit card information and confirmed the sale. Only to have the web site sit and spin and then again only a refresh page. This happened at least a dozen times and ultimately after a refresh the Silver Medal first followed by the Gold coin are no longer available! Once the web site accepts my credit card the sale should go thru! Image my surprise when third party dealers are immediately offering these two for triple the prices! The US Mint needs to get a better sales processing host! Why bother collecting US Mint Coins when the only way to buy them is outrageous prices from coin dealers!

I am cancelling all my enrollments. I’m done. Your cloud fare bs and sales that favor dealers has gotten ludicrous. Lopsided and restrictive for the collector.how is it one per house hold and dealers are offering them in the hundreds for presages at hundreds in some cases 1000’s of dollars more. You violate your own rules of a one limit Then sell thousands to dealers at once blocking even the possibility of obtaining coins. This is really frustrating and blatantly one sided.

Tried to login to Mint for over an hour today for V75 silver eagle with no success. Family and I have been loyal mint members for decades !!! I kept getting error message that the site was locking me out. What a way to treat a loyal customer. I am sure all the internet coin companies bought all the limited stock. They must have a better browser than mine. All week I have received offers from various coin companies offering to buy a V75 silver eagle for $400 and a V75 gold eagle for $up to $6000. This is ridiculous. Clearly the intent was to have “private individuals” buy the limited issue coins one at a time and then sell them them in their internet stores for obscene profits. I felt very “excluded” by the US Mint today. Apparently, loyalty is only a one way street with the US Mint. I am seriously considering parting company with the mint. I doubt they will care unless thousands of us just stop buying from them. The biggest insult of the day was when I logged in about 2:00PM successfully and saw that - lol and behold - all the V75’s were sold out !!! The only way to rectify this is to mint more and offer them again to loyal customers at the original price !!!

Today was without a doubt was the worst customer service I have ever seen from the U S Mint. To start I was made to sign in six times in three minutes, each time having to verify my ID only to be knocked off the web site again an again. It almost seems as if the Mint is trying to control who is allowed to buy this coin & who will have to buy it out in the market & pay more for the same coin. Because I tried to get on the web site more than once I was locked out buy the Mint which means if I want this coin then I will have to pay extra for it because the Mint is controlling who is allowed to buy it & who gets locked out. SO I ASK WHAT THE HELL IS FAIR ABOUT THAT! THE ANSWER IS NOTHING! So again either your a dealer & you get to buy or your not & you get NOTHING!

Again US Mint indicates an item is now available... took a while to get it into the Cart, but then when trying to purchase it... it too is not available. Last time a few months ago I received notification a items as available again as restocked... and again same experience/not available... then why tell me its available? Nobody answering on old style human staffed phone sales line just a continuous recording...but I know in a week or so, high volume dealers will have 100s of these available at 10x to 20x the original price even though there was a buy 1 or 2 limit how did they get 500 available to sell? If item is available, why does the text page tell me every few hours and the phone recording is stating its available.

Horrible!!! This is the coinage services that represent America??? Unable to handle traffic that wouldnt be considered substantial 20 yrs ago.. Place an item in my cart just to get an alert that i have an item in my cart that is not available... Horrible system....slow, ancient software!! I feel cheated! I was in my account an hour before the coin came on sale...

Bait & Switch... Absolute worst website. I tried to buy a limited addition gold coin. The coin was deposited in my cart but when I went to pay the website kept crashing. I called customer service who told me the site was down and they were working on it. By the time the site came back up they said the coin in my cart was no longer available and I had to delete it from my cart. It asked if I wanted to buy the limited addition silver coin. I selected it and the same thing happened. Added to my cart I went to pay but the site kept crashing. By the time I was finally able to get in it said the coin was no longer available and I had to delete it from my cart. Worse experience ever!!!!