USA MINTReviews of usamint.com

The mint staff are rude and basically stupid. I am a 30 year buyer of mint products. I bought the Mayflower series (All coins) and it has been "processing" for a month. Yet the big dealers are selling them "in hand" at a massive profit. I called the mint and after a 45 min hold I am told "it is processing" No kidding. I can read that on your crappy website. The mint service and website absolutly SUCK

I ordered 7 silver coins for my kids and grand kids in Early November as soon at they were available. Some how UPS and I missed each other (Not happy with UPS either) I called US Mint and explained what happened. They placed a note in my order that said I would pay for shipping again and I still wanted my order. I followed the tracking and my order was returned. I waited a couple days. Then called again to follow up. I waited on hold for over 30 minutes. I find it absurd that US Mint or what ever they are cannot give me a clear idea it I will be getting my shipment returned nor what will be happening. The US Mint does not seem like customer service nor order fulfillment is a priority for the any longer. I guess I will have to find another place to purchase my coins for the holidays for now and in the future.

Ordered a silver coin from the US MINT on the 5th November. A special coin that took 45 minutes to complete as their site kept crashing..I eventually got a confirmed email stating I was successful in obtaining this coin..money came out of my bank....But!!!! Never received the coin..sent over 10 emails only to be ignored..spent over £40 trying to call them....eventually got through..and was told I have got the coin I paid for...but never received it...I will never use the US MINT again and would advise anyone not to use this company as it's just a con. You would think that the US MINT would be a company you could 100% trust....but it's not.. its a con..take your money..dont deliver your purchase..and there is no way of contacting them or getting a refund..AVOID THE US MINT

Placed two orders. My money was pending, got the money returned to my account, no idea why. My orders show it still processing but has already been more than the 3-5 business days. Trying to contact the mint spent more than £5 on calls and they never pick up the phone. No answers at all to my emails. Very unpleased with this service, specially when you got about $1300 in orders still processing..........

I would never expect this service from the US MINT..I felt like I called India.. I placed my order for the WWII GOLD got all the order confirmations..order number USM08696279..(yes by adding this number I expect a response.) I bought this gold coin for my son for xmas.. you guys placed hold on my money..you confirmed..then canceld..absolutely unacceptable!! I'm appalled that there is no managers..no way for you to fix my order.. I feel like I'm dealing with 3rd world..I guess I am..they told me..card wasn't good..its a 12k limit..I have 1300 on it..I use it for points.. I've used it same day..if card was no good it would be on my card..I want this fixed.

Mint sends out alerts on coin release that you sign up for, however when you go to order you cannot get through because the big coin dealers with cheating software buys all the coins up and regular collectors are left out in the cold. Like ticket scalping. Than is you want that coin you will have to pay a large mark up. Strange when most of them are limit one per household. See ticket master class action lawsuit as a reference. Or the White House Easter egg roll tickets. These coins should be presale! So loss coins I wanted.

I have been a registered USMint buyer for over 10 years and it's web site Stinks when trying to purchase an high profile coin. I too tried to purchase the WW II 75th anniversary gold and silver coins. It kept kicking me off their site saying Error 105 you have been rate limited? and Cloudfare error. I had everything in the basket and all my information to purchase. But when I hit the confirmation button, well good luck getting past that point. Very frustrating. I love the Mints coins but their wed site STINKS! And why do some people don't get any of those weird messages?

Tried to order the 75th Anniversary American Eagle on the day it became available. With much patience I got to the point where I submitted my credit card information and was confirming the order. At this point I received the infamous message "oops an error has occurred" please refresh. After trying to refresh a dozen times I gave up. When returning later to complete the purchase the system informed me that the product was unavailable. I called the customer service number at the mint. After several attempts, I got through. They simply told me "sorry our web site crashed" and they were not going to honor my purchase. Only the government could get away with such arrogance. I canceled my mint account.