USA MINTReviews of usamint.com

Beware of returning an item back to the US Mint for a refund. The US Mint’s return policy doesn’t mention this, but returns take up to 2-3 WEEKS PROCESSING (because they do inventory at the end of the month). So basically if you return an item to the US Mint, it will take a good month before you maybe see a refund credited back to your original form of payment!

I ordered a gold coin in October , they said that it was shipped on November 24th. December 20th still did not receive it. Emailed them because they don’t answer the phone anymore. No response. Emailed again, no response. Filled out the non receipt form and emailed it. They emailed me back and said my claim was denied because ups delivered it. So, I have a fake signature from ups that I had to request, not the mint. The mint told me that I exceeded my 90 day claim period and that’s why it was denied. From November to the second week in jan was not 90 days. And a fake signature from ups?? And I’m still denied? Basically it’s too bad for me is what they are telling me.

US Mint do not honor the price when price increased, they canceled the order a week later when platinum price increased. Poor customer service, lies to customers that they will price adjust and had me bought at $200 higher than my original price each piece (I bought two), they kept lying to me that supervisor will call or email me which they never did. It is now a month past, and I'm still have not received price adjust. Also, I paid next day delivery but they didn't deliver until a week later. I have never seen any company like this before. Horrible! Update: I got a call from US Mint later on that said they will adjust the price. It took about 1-2 weeks for the price adjustment to shows up in my credit card. A horrible experience but thank God it ended well.

If you love milk spots, the US Mint is the place for you! I have 100 silver eagles. I recently pulled them all out because I hadn't looked @ them in a while. 90 of them have milk spots . 90! Ridiculous. You always hear that the Canadian Maples are the worst for milk spots. Nope. None of my maples have milk spots. This is pure laziness on the part of the mint. They obviously don't care that they put out an inferior product. As long as they get your $$$, they're happy. I'm not talking about a few little dots here & there. These are huge smears that envelope the whole face of the coin. Their products are becoming a joke, the website sucks, & customer services is rude as hell if you can actually get a person on the phone, good luck with that. & Of course, as quality goes down, premiums go up. It's like dealing with the IRS. I'll be sticking with generic/private mints for my silver from now on.

Complete Fraud! I order a platinum coin using a card they shipped it however a week later I purchased silver eagle proofs in under 3 minutes received confirmation and again 2 days later. 6 days later got a email saying order canceled, called and they said issue with info on my card that was already charged, it was the same card I used last week that but the back room needed my eagles for eBay at double. Corruption that’s the USA now. Self interest only. Complete BS

no help from the live chat, could not find an order that they charged my account for! I even call on the phone and I live in Ireland. They are as messed up as congress is. Tied to place order site busy then to sold out of a coin that cost 85 dollars, and had to go to eBay to buy it for 540 dollars. I don't understand the logic, of having on line buying and then there are no products to buy. Tried to find out what a charge is on my account and they have no order!

The whole operation is geared toward scalping. Collectors are treated like a necessary evil and not customers.

I had negative issues long before the current situation but now they have something to label their short comings. Emails stating orders have shipped but they don't actually ship for up to a month after creating a shipping label. Companies are claiming an item has shipped when they purchase the label. This really needs to stop. Waited on hold listening to an ads saying to call the number I'm sitting on hold for. Estimated wait time was 3 minutes at the beginning but gave up after 30 minutes. I got on Chat and ask the status and for "Security Reasons" they wanted more information than I felt comfortable giving. All I want is the status of my order. I'm done with them, should have canceled my subscriptions before now. They're canceled now.