customer
I thought I was applying for a grant
I thought I was applying for a grant. I wasn’t. I submitted the application at 2:53 pm, realized the mistake immediately, and called by 3:00 pm to cancel. Despite acting within minutes, I was told I’d only receive a partial adjustment. I was also told this was because I had ‘searched the website,’ which is untrue. This isn’t about the amount—it’s about clarity, consent, and accountability. I acted in good faith and responded immediately. That deserves to be honored.



