UsaberkeyfiltersReviews of usaberkeyfilters.com

This company is a scam. my shipment for $541 never arrived and they said they'd file a claim with the carrier, and after almost two months, they said the carrier denied the claim and unfortunately they can't cover lost or stolen shipments. If it had actually been delivered, it was a military base, and it would not have been stolen.

As many of the reviewers here have said, stay away, their customer service is terrible. We received a shower head that leaked everywhere. I emailed within the 30 day window for an exchange. They then tried to troubleshoot it with me for multiple emails. I didn't feel comfortable "fixing" something I just bought new so I asked to return it. They then said I was outside the 30 day window. I feel like they purposefully pushed me outside this window so they didn't have to exchange the product. Don't buy from this company.

On their website, there is an image of the Sports Berkey Water Bottle with an authentic logo on it. When it arrived, the water bottle was lacking the logo. Customer service could care less. No one acknowledged it was the company’s fault. It took over 1 hour to get clarity about the return policy and instructions. I was advised that a return would not get processed unless I agree to a 15% restocking fee and pay the return shipping. Plus the product has to be in” new and resellable condition”. Sure, I understand that criteria. However, the bottle arrived in a mildly damaged box because it was shipped in a plastic bag without bubble wrap. Long story short, do not waste your time with this company! It is a rarity that someone answers the phone. I ended up texting them. I will be pleasantly surprised to get a refund minus the 15% restocking fee. Who knows how much the return shipping will be? Yet, I will take the financial loss to get this bottle out of my life.

Shady business with bad customer service. Bought a shower filter which was likely used as it wasn't sealed. As I read the instructions, turns out I can't use the filter on my plumbing system. This was NOT listed on the website. The company was going to charge me a restocking fee (if the filter was unused which is questionable in the state I received it) and a return shipping fee.

Don't buy here. There are plenty of other more reputable companies from which to buy Berkey Water Filters. They will take your money no problem but good luck getting a refund if they tell you they can't ship to your State (which btw they won't ship to CA ). They won't lift a finger to help you out past taking your money. The exchange was highly unprofessional on so many levels (they don't pick up the phone and will contradict themselves: on the one hand promising a refund followed by 'but there's no guarantees').

I purchased the Stainless Steel Tru-View Water Spigot (TVWS-SS) on usaberkeyfilters and the item does not work as advertised. I filled out a form to return the item and was given several different phone numbers to call. After a lengthy process I was told I would only get a 50% refund and would have to pay shipping, which is effectively not a refund at all.