Qudratullah W.
I strongly advise others to exercise…
I strongly advise others to exercise caution before using USA LLC Filing. My experience was extremely disappointing. After paying for my LLC filing, I was charged for additional services that I did not knowingly select or authorize. When I contacted customer support, I was told that these options had been selected during checkout, despite there being no clear indication that I had agreed to recurring or optional charges. The website gives the impression that it is an official or government-related filing service, when it is actually a third-party company. I also found it difficult to obtain my business documents and received very little assistance from customer support. After researching further, I discovered that many other customers have reported similar experiences, including unexpected charges, difficulty obtaining refunds, poor customer service, and confusion over optional services.
Response from USA LLC FilingAug 5, 2026
Hello Qudratullah, Thank you so much for taking the time to share your experience with us. We are very sorry to hear that it was a disappointing process. Our website operates as a third-party filing assistance service, however we also recognize that this distinction may not always be obvious. This is why we take care to include disclaimers on each page of our website which explain that we are not the Secretary of State office, but rather, we work with them directly on your behalf. Each of our customers receive Order Confirmation emails which outline their purchased services and when those charges might occur. These emails are especially important, as 100% of our services are tax deductible for you and your business, and your receipts should be retained for this reason. We additionally provide these emails to ensure that our customers are able to review their order and hope they will reach out if there are any discrepancies, prior to our services being completed. We're of course always happy to accommodate any refund requests which meet our cancellation and refund policies. With that said, it's great to see that you were able to connect with our support representative, though. I'm able to review the transcripts from your conversation; I recognize that there was some frustration, but I can see that we were able to cancel and refund the applicable services, and provided your formation documents to you directly. We're very happy the situation has been resolved. Moving forward, we wish you great success with your business and are here to provide any further assistance you may need with your LLC's formation. Best, Kristen, Customer Support Team USA LLC Filing




