TOBBIReviews of us.tobbi.com

I order this on July 30 and have not gotten it yet. The child it is for birthday is tomorrow. Worst experience ever with this company. I was told it would be delivered by Friday August 5 . It did not come in 3 to 5 buisniss days,

The robot arrived faulty, was not working. I noticed the wires was cut. I contacted customer service and it was days of going back and forth just to reach no real solution. I was told to fix it myself. I explained I was scared to because if it's not done properly my daughter will not have any time left to receive it in time for her birthday. They told me that it's easy and to just do it if I want a working robot. So I followed the steps and it still isn't working. I've been trying to reach them again and no I am not getting any response. Before they got a chance to see my review I realized that I got a response that was resolving my issue and making me feel a need to say sometimes it can just be the wrong person working in the company but not the company. Thank you for righting your wrong