TOBBIReviews of us.tobbi.com

Response from TOBBIOct 3, 2022

Dear Customer, We are really sorry for the inconvenience to you. In fact, we have never received any information from you. We want to know if you have contacted the wrong customer service of us? We would like to know if there is anything we can help you with? If you have any need, please reach to us [email protected] directly, our professional customer service team will provide customers with the most satisfactory solutions.

Response from TOBBISep 24, 2022

Dear Customer, In your case, we have been actively communicating with you to help you solve the problem, but you have not responded to us. After checking, your product may just operate in the wrong way. You only need to adjust the brake pads at the bottom of the product to make it work. In order to confirm this, we asked you for a picture of the bottom of the product. Hope you can check the information and reply us. Please believe that TOBBI has the responsibility and ability to help you solve this problem.

Response from TOBBISep 24, 2022

Dear Customer, This is the first time we have received feedback on this issue. Although our products are subject to strict quality inspection before they leave the warehouse, it is inevitable that there will be some small problems before or after use, but please do not worry, we have a professional technical team and customer service team, which will help you solve the problem in a timely and effective manner. We have contacted you by email, please check the information in your email, or you can reach to [email protected] directly for help.

Response from TOBBISep 24, 2022

Sorry for the experience. We will have someone relevant to contact you to help you solve this problem, please rest assured, we will definitely help you solve your troubles and will not let you down.

Response from TOBBISep 24, 2022

Dear Customer, Sorry for the inconvenience caused by our product. We take your feedback very seriously and have had one of our technicians contact you via email. Please pay attention to the message from our service mailbox [email protected], we are sure to help you solve the issue.

Response from TOBBISep 24, 2022

Dear Customer, We are very sorry for your experience, we will confirm with the relevant departments ASAP, and let our customer service staff contact you to help you solve the problem.

Response from TOBBISep 14, 2022

Dear Customer, Sorry for this problem that bothers you so much. After we received your feedback, we upgraded your case at the first time and cooperate with many parties to find the crux of the problem. Our TOBBI brand is affiliated to the JAXPETY CORP, and your order is purchased from the JAXPETY store above our Walmart store. This is why our TOBBI customer service failed to locate your order at the beginning. In response to this problem you have experienced, we are really sorry to make every effort to make the problem properly dealt with. We have contacted our customer service on the Walmart platform to contact you.Meanwhile, we also emphasized the urgency and importance of the problem.  They will solve this problem 100% perfectly. At the same time, we will also improve our service system to allow all parties to Unicom, and try to avoid the problem of non communication between various platforms that cause customers to fail to deal with it in a timely manner. Our purpose has always been to provide customers with high quality customer services and high quality products, so that every child can get happiness in our products.  We will also improve ourselves in each criticism and make Tobbi the best choice for customers.

Response from TOBBIAug 17, 2022

Dear customer, So sorry for the inconvenience caused by our product. All Tobbi products come with a 1 year warranty. If you have any questions about the product, you can directly reach to our after-sales customer service through this email [email protected]. We have a professional customer service team with technical department. It will definitely provide you with effective and satisfactory solutions.