TOBBICommitted to the design and production of kids' ride-on cars, offering a 12-month limited warranty and free technical support, TOBBI, a direct retailer of the factory, always be there to offer you the best quality products at the fairest price!
TOBBI (us.tobbi.com) has 153 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Children's Entertainment · Palo Alto, California
Excellent
Children's Entertainment · CASTRO VALLEY, California
Excellent
Children's Entertainment · Alpine, California
Excellent
Children's Entertainment · San Jose, California
Excellent
Showing 114 reviews with 5 stars · Clear filters
Travis M.
Everything came in a good time
Response from TOBBIMar 1, 2023
Dear Customer, It's our great honor to offer you the best service, Thanks for your support, Should you have any inquires later, feel free to tell us, We are always at your serve, TOBBI Customer Service Team
Carlos C.
The cars are built beautiful. Seeing my two grandchildren ride them and how happy they are makes me feel happy..The cost is excellent and the assembly of the cars was very easy. I highly recommend.
Response from TOBBIMar 1, 2023
Dear Customer, Thanks for your support, Should you have any inquires later, feel free to tell us, We are always at your serve, TOBBI Customer Service Team
G M.
Customer service is always a great aspect for a company. Two weeks until Christmas I was trying to find a unique gift for my grandchildren. I first tried ordering 2 Snail bumper cars through Amazon and Walmart but they were back ordered so I decided to try a direct buy through Tobbi. Only one was available that day with an expectation of the 2nd being available with 2-3 days or I had the option to substitute for another item. The first shipment arrived within a few days and several days later the second shipment which was mislabeled ( mistakes happen) arrived with the wrong item. I contacted the customer service via phone within 24 hours I was contacted with the information assuring me that a pick up label was issued for wrong shipment and the corrected item would be shipped ASAP. Within a few days everything was corrected. Please thank your staff, especially Ruby for her kindness from the start to the closing of this order. I look forward to purchasing future items from you. Geraldine
Response from TOBBIMar 1, 2023
Dear Customer, It's our great honor to offer you the best service, Should you have any inquires later, feel free to tell us, We are always at your serve, TOBBI Customer Service Team
Randell C.
Quick and easy • thank you
Response from TOBBIJan 4, 2023
Happy new year,dear customer!We are so glad that our product can meet your expectation.We are so grateful for your kind remark and support. We'll always keep doing our best to offer the best service and product! Have a great new year!
Melody T.
UPDATE: I received a email this morning from customer service. They told me to look for the missing part under the car and sure enough there it was hidden in plan sight. I had to remove a wheel to get it out. Strange place to put it but I'm glad I found it. I super glued the broken part on the seat and today we took it for a drive. My daughter loves it and I love being able to control the car with the remote. Great car and awesome customer service. Thank you TOBBI! Christmas is saved. lol Original REVIEW: I ordered the Tobbi 12V Mercedes Benz GLA45 Kids 2 Seater Power Wheels With Remote, Red for Christmas on 12/17. It came today and I'm totally bummed. It's missing Item #6 (Car Tail) and the seat belt is broken at the screw on the bottom so I need a new seat as well. I called the number on the website. Was told I'll get a email in the next 48 hours. So now I have a broken car to give my kiddo for Christmas. Charging it now hopefully it at least runs. I'll let you know how customer service goes.
Response from TOBBIJan 4, 2023
Happy new year!We are so glad that all worked out greatly.And your kind support and feedback are always our greatest driven force and let us know we can do better and better.We'll always be grateful for your kindness and support all the way!Have a great new year!
Alexandra B.
Easy to navigate the site, simple checkout and super fast shipping. Tobbi made for an overall-all solid shopping experience.
Response from TOBBIDec 19, 2022
Dear Customer, Thanks very much for your kindness and support. It's always our greatest pleasure serving you. Hope your kid will love the gift!
Kam R.
I purchased a Tobbi ride on Jeep from a 3rd party that didnt ship me all the parts, then basically said they couldnt do anything to help me and quit replying to my emails. I decided to try reaching out directly to Tobbi to see if the missing parts could be purchased through them. After answering some emails with pictures of model numbers and proof of purchase, they informed me that the missing parts were available to purchase and gave me the steps to get them ordered, shipping conformation and tracking number. My communications were all through email with Elsie, Lecea and mostly Ruby. Thay were all wonderful to communicate with, clear in the information they needed, polite, friendly and very prompt in replying. Every email I sent to them was replied to with in 24 hours. I will definitely recommend Tobbi products to anyone in the future and will choose to do business with them when possible. Agian, Elsie, Lecea and Ruby...Thank you so much for all your help! You've been a big part in helping make a memorable Christmas for my grandson.
Response from TOBBIDec 19, 2022
Dear Customer,Thanks so much for your kindness and support with us. Your encouragement always drive us and we'll keep doing our best to offer our customer the best service and products.Merry Christmas^_^
Cheyanne H.
Absolutely incredible company!! I would recommend to all of my friends and family! I actually had an issue with an order, and it was handled immediately with complete kindness and understanding. Absolutely amazing company with incredible customer service. So thankful to have found this company, and I can’t wait to place another order with them in a couple weeks! Thank you so much, Tobbi! You have a customer for life in me now! :)
Response from TOBBIDec 7, 2022
Dear Customer,Thanks very much for your kind support with us. Customers' satisfaction is always our top priority and it's really such a great pleasure serving you.If any further questions,we are always here at your service. Best Wishes,TOBBI.