Despegar.comReviews of us.despegar.com

I made a reservation through Despegar.com for 4 nights at Hotel Blu in FL: Facilities were not what was shown on pictures, problems with the credit card charges, and no real offices to talk to someone for customer service. Avoid!

Esta compañía es una estafa! Por favor reconsideren sus opciones y compren sus reservaciones con cualquier otra aerolínea oficial. Al fin de cuanta Despegar.com nos robo más de $500 sin interés de regresar nos nuestro dinero cuando ni siquiera podíamos usar los tickets de aerolínea porque los niños iban a ir desacompañados y no ofrecían servicio de asistencia para menores. Nunca quiero saber nada de esta compañía otra vez y me aseguraré que todos los que yo conozcan sepan de la muy mala experiencia que tuve con esta agencia. Soy una de muchas personas que Despegar.com ha robado. Solamente busquen críticas en el internet y miraran. Please do not go through this company, they are known for stealing customers money as they stole mine. Please consider anything else.

I payed to despegar.com for a cruise for my elder parents more than a month in advance but they never sent me the vouchers. As soon as I payed they posted in my account that the cruise was reserved and confirmed and that that was the voucher of the company. However, it also said that the definitive vouchers would be sent 14 days before the departure of the cruise. I bought all the flight and train tickets from Argentina to Europe to get the port and to come back as well as the hotel bookings for the two of them. But the definitive vouchers for the cruise never arrived. Despegar are burglars .... They not only robbed me the money for the cruise and made me spend a lot of money in tickets and hotels for a cruise my parents can't go, but they played with the illusion of two elder people of having a nice holidays, my poor parents.

I will never use this site again and NEVER recommend them to anyone. Please stay away, use Expedia or some other U.S. well known website that responds better to problems and has a great usability and reputation. I recently booked my hotel stay with despegar.com. for 1 adult and 2 children and my initial reservation (showing 1 adult and 2 kids) looked fine before I put in my credit card number. I pre-paid for the trip and received a confirmation that was a “pdf attachment” and assumed that everything is still ok because I just verified all the info on the computer screen before entering my credit card. However, when I was checking into the hotel in Mexico, Grand Sirenis Riviera Maya Resort & Spa, I gave the hotel agent 3 passports (mine and two others for my boys ages 7 and 9), my reservation in the hotel system said 2 adults and not 1 adult and 2 kids which was incorrect. I said to the hotel agent that it must be a despegar.com mistake and that we should call them. I waited for more than 2 hours for my problem to be fixed which was not even fixed at the end. The despegar agent that answered our call 45 minutes later, said that they will call us back with a solution and me and my two kids waited tired, hungry and miserable another 45 minutes (after being on a long flight and taking a one hour taxi ride from CUN airport) for her to call us back and let us know that it is not their problem, the hotel will have to fix my problem. The hotel fixed my problem by making me pay more money. The hotel agent Jose B. did not let me check in until I paid an additional $471. At the end, I overpaid for the room and had no help from the booking agency despegar.com. My first day at the hotel was so miserable because I felt helpless in a foreign country and could not do anything about it. On top of it all, the hotel agent said in the mean tone “this is Mexico, not America, and we do things differently here” I think he meant that customer service that we expect in America when we have issues is too nice and in Mexico it is more harsh because he told me I can leave the hotel or if I want to stay and check in, I have to pay extra $471. When I finally checked in, emailed despegar.com and I waited for the despegar.com. to respond to my email asking them to help me with the additional cost (after all, their website somehow made the switch 2 children for an adult). They responded back and said there is nothing they can do. I called them again over the phone, and same thing, they cannot help me. I will never use this site again and NEVER recommend them to anyone. Please stay away, use Expedia or some other U.S. well known website that responds better to problems and has a great usability and reputation.

Is this fraud?

Be careful. I was booked in the wrong state.

I want ti talk with a representative, cause I need to make a change and the airline doesn't wanna help.