Despegar.comReviews of us.despegar.com

I have been waiting more than a month to hear from Despegar for my son's ticket refund since was not able to travel due to a medical condition. I have sent them the doctors note and they have not done anything.

be careful with this company, especially with their policies of cancellation of a hotel reservation, I feel cheated by them, I have lost 385 dollars , because their policy of cancellation is not clear

Son unos Ladrones. Hice la cancelación y reembolso de unos tiketes de mi mi esposo y yo. Al llamar a la aerolínea ellos dicen que reembolsaron el dinero a despegar.com y estos no contestan ni responden. Son unos Ladrones de primera. Pues jamás me devolvieron mi dinero de la compra.

Cuando compré los tickets puse cierta fecha y cuando me mandaron los boletos me los mandaron con otra fecha, llamé y la agencia no se hizo responsable y el cambio me costó $974. Por un error de ustedes, dinero que me deberian reembolsar

I bought 4 tickets from Miami to Lima and since "your" system only allows only up to 28 caracthers I couldn't get onboard the flight because one of my names was missing and the information wasn't exactly as in my passport. I had to ask for a refund and now I will never going to be able to buy anything with you because of these inconvenience. You should fix these issue in your web page otherwise people like me with a lot of names won't be able to be your customers

I am very disappointed with this company, I was looking to a trip to Cancun with my family and despegar got me the best price for airfare little did I know that I was going to pay for this. I booked my hotel and car using different companies and recently I was told I needed to pay $25.00 per person to select my seats :( I decided to wait and two weeks later I received an email saying my flight was change from the time I selected to a time I was not going to able to make it. I told them I could not take the new time and all they said was that they could give me refund??? but what about the hotel and car (they were non-refundable) well not their problem. I got left with no vacation and debt for hotel and that I will not use. :(

I pay for a car rental, when I get to the place it was not a bussines it was a house, they did have a car for rental however it was not registered as a company. Everything looked doubtful. I called Despegar.com for them to give me a refund they say that they couldnt as they did have the car available. I tought despegar.com was a professional and that they only announced true companies

I bought 5 tickets and what I got over charged in my account and the statement showed that it was going to be less I contacted despegar.om via email because the phone number that is on the website is not working so unsatisfied with this website