Arlo Smart HomeReviews of us.arlo.com

Support tout à fait nul, nullissime. On paie l'abonnement, on a un problème et pas moyen d'avoir une support valable. EVITEZ, EVITEZ et encore EVITEZ,,,

My experience with Arlo has been extremely disappointing. During the free trial, the camera provided real-time person alerts and worked as expected, which convinced me to purchase the paid subscription for person detection. However, once I subscribed, the person alerts stopped working altogether. Motion detection became so unreliable that the camera sometimes couldn’t even detect me while I was holding it in my hand. I purchased the subscription specifically for the person detection feature, but it did not perform as advertised in my experience. I spent a great deal of time trying to troubleshoot the issue, but nothing resolved it. What made the experience even worse was the cancellation process. When I attempted to cancel my subscription, I was repeatedly told there were “technical difficulties,” and I continued being charged for months. It took nearly a year before I was finally able to cancel. Based on my experience, I feel misled into purchasing a subscription that did not deliver the functionality I was shown during the free trial. I cannot recommend Arlo due to the unreliable performance and frustrating subscription and cancellation experience. Ive experienced this from June 4, 2025 until today June 25, 2026 almost 1 year I have been scammed by these scammers

Initially purchased an Arlo Essential AVD1001 which worked very well for the couple of years that I had it. Then it stopped recording for no reason and I was unable to get it working again. So I thought I was upgrading when I bought their video doorbell camera 2nd generation. The first few days it seemed to work well enough and then it started to only record motion that was within 5 or 6 feet away from the camera. I needed to be able to see people walking in the street in front of my house, approximately 30 feet away. The old one was able to record people walking ACROSS the street until it just quit recording. Not happy with the product and having to go through these chat sessions was like pulling teeth. Every time one of them would ask if it was OK to look at the file and that it would only take a few minutes meant that it would take at least 10 minutes before they would get back to me. I spent over 2 hours with this nonsense last Friday.

A never ending series of problems. Hopeless support.

I had a Arlo doobell and the Chime, within a month Doorbell went bad, I called and they sent a new one...no big deal. I had taken a subscription as well. The app kept dropping the activity feed history and every time. Customer service's response was to delete the device and add it again to the app, I had to do it enough times in 4 months that I got fed up and switched to a different product and cancelled my subscription. Then I noticed I was still charged for the subscription, upon calling the customer support they said they couldn't find the transaction. Then I noticed that they have been charging me for 2 subscriptions - the doorbell that was returned and the one they replaced....now I can't find a number to call or catch hold of anyone. This company is not a security company, its a scam hiding as a security company. Save your money and find other ways to protect yourselves.

Cameras kept disconnecting and took months to fix, for it to keep happening. The payment software after an upgrade wouldn’t remove an old card, couldn’t pay, lost subscription and couldn’t contact anyone as I hadn’t paid. Although their actual customer support was very nice, Arlo systems and software is awful. Not to mention the amount of lawsuits they’ve had against them. These cameras are going straight in the bin.

HORRIBLE customer support! You have to deal with clowns in India. They speak terrible English and ask the same questions again and again.

I've had Arlo Pro 2 cameras since 2017 and used them faithfully until 2025 when Arlo — the greedy company they’ve turned into — decided to slap an END OF LIFE label on them. Then they told me I had to buy the new Arlo Ultra 3rd Gen cameras with the Ultra SmartHub. I made it crystal clear to the Arlo salesperson that I did NOT want a monthly subscription and wanted to use the new system the same way I used my Arlo Pro 2 setup. He assured me, “No problem, just do port forwarding on your router and use a memory card in the base station.” Sounded simple, right? Well, after three days of waiting, dealing with tech support, and wasting seven hours following their instructions — all while struggling with a massive language barrier — I finally discovered how the new Arlo system actually works. And of course, it was exactly what I said I did NOT want. By the time the system even lets you see what’s happening, any criminal who appears on your property is long gone. Arlo has basically built a system that benefits criminals more than customers unless we pay for their subscription. Videos take minutes to become available, which makes the cameras practically useless for real-time security unless you give them even more money. This is deliberate corporate greed, plain and simple. They wrote the system this way so customers are cornered into paying for subscriptions we never needed with the Arlo Pro 2. It’s manipulation through software — “small code” designed to squeeze every last dollar out of loyal customers. I returned the cameras, the SmartHub, and every accessory — and naturally, Arlo made even that difficult. But once they were gone, I felt nothing but relief. I will never buy Arlo again, and I will never recommend them to anyone. Companies like this survive by draining money from people who just want simple, reliable security. I’m done feeding them, and I hope others stop giving their money to these greedy billionaire companies too.