UrdriveReviews of urdrive.net

Basically an elaborate scam to steal your $1000 deposit .. thats how they make their money..they do not make much money by the the renta itself. Stay the hell away

*** AVOID AVOID AVOID *** GENUINELY THE WORST CAR HIRE EXPERIENCE I’VE EVER HAD I don’t normally leave reviews, but I feel I have to warn others about this one. I’ve been hiring cars for over 35 years, and this was by far the worst experience I’ve ever had. We booked a car in Brisbane, Australia for 4 days, all arranged in advance — but from the moment we landed, things started to go wrong. First issue: we couldn’t get hold of anyone. After about 1.5 hours of trying, we finally spoke to someone who sent us an Uber voucher to get to the pickup location. The problem? The voucher didn’t work, so we ended up paying ourselves. The Uber driver (a local) said he’d never even heard of UR Drive, which immediately raised alarm bells. When we got to the pickup point, it turned out to be a small place called Andy’s Garage — not exactly what you expect from a car hire company. Then the car… completely wrong. Much smaller than what we booked, quite dirty inside and out, and had already done around 37,000 miles. When I questioned it, I was basically told: “That’s the only car — take it or leave it.” At that point, we didn’t have much choice. What made things worse was the total lack of support. We were given no paperwork, no instructions, nothing about what to do in case of an accident or breakdown. I tried calling and messaging (including WhatsApp) multiple times over the 4 days — never got a response. Honestly, I was just relieved when it was time to hand the car back. Then came the final headache — getting the $1,000 deposit back. It took a full month of chasing and eventually mentioning a Section 75 credit card claim before the money was returned. Even then, about $25 was missing with no explanation. All in all, a really stressful and disappointing experience. My advice: Pay a bit extra and go with a reputable, well-known car hire company.

I should have listened to the reviews. Worst company to deal with. They steal your money and offer no reasons or excuses. They will be reported to Fair Trading NSW. Stole $1000 bond and I am still chasing it over a month later.

This business knowingly supplied a defective vehicle and did not offer any resolution until five days into an eight-day rental. The only option provided was a possible vehicle swap, without consideration for the time and inconvenience involved. When the vehicle was returned, no reimbursement or compensation was offered. While the check-in and check-out process was quick, the location was convenient, and the price was slightly cheaper (about $70 less than major rental companies), the overall experience was poor. I would recommend choosing a major rental company instead—one that does not knowingly supply defective vehicles. Screenshots of the conversation are attached for reference.

SCAM! IF YOU WANT TO RUIN YOUR HOLIDAY USE THEM. Do not fall for it!! I booked the car for 11:30am and was told there would be a shuttle bus coming to collect me and my husband. They asked for a photo (text message) of my 🚩license front and back and a 🚩$1000 deposit. I did not do either of those as I was waiting until I saw the car and did paperwork in person. All conversations with the company were via text message 🚩. When we arrived in Melbourne, I texted the company to let them know we had arrived. No response, I tried to call them and the phone number wasn’t connected🚩. Then I went to their ‘website’, and they had a WhatsApp and that phone number didn’t even have an account🚩 6 Hours later I get a text from another phone number🚩 asking me if I had gotten onto the shuttle they sent. I explained that they should know if I had gotten onto it or not because they would know if I had picked up the car🚩. They made excuses about phone issues etc and said they would pick us up again and I said well we aren’t at the airport anymore since they were 6 hours late, so drop the car to us in the suburbs. They asked where, I left them on read. Horrible experience,

Crooks and scammers. They literally steal your money without explanation. I lost $189 and lots of pain though no issues with car. They are just crooks - they extort you at start with overcharging but don’t give car unless you pay, then keep a large part of it. Avoid at all costs

Agree with all the other comments made. I've booked an EV and when arrived the car was only 30% charged, tire pressure extremely low and maintenance overdue. We had to drive around at night to find a charging station so we could commence our planned trip the next morning. I think the car was just dropped by the previous customer and not checked at all. The customer service wasn't really helpful and did not offer a solution. All communication was via text message (I think they are based somewhere overseas). Although they were the cheapest offer, it wasn't the best and I would not recommend to hire with them.

Avoid this company. It is a SCAM !!! First of all they take your holding deposit of $1,000 up front as well as the car hire. They do not return your holding deposit for 20 days if you’re lucky! As they claim to do. In my case, I have not received my $1,000 holding deposit back! Mine had been over 20 days and I am still fighting to get it back. They have now claimed they have made the deposit back to my account. I have sent off statements to prove I didn’t receive it and now they are blaming my bank! When clearly the deposit has not been made. Now my credit card is in debit $1,000 and I have lodged a complaint to fair trading to try get it back. It is going on 30 days after I returned the car and the holding deposit has not been returned to my account. I have tried to call the numbers provided , mobile numbers and 1300 numbers to speak to a human and all I get is AI. Only communication is via text or email. All attempts to speak to a human on the phone failed. After days of texting and emailing. I keep getting the same response you have to wait another! 7-20 days on top of what I have waited and kept insisting it’s my banks fault I didn’t receive the money. The car was run down when we collected it, not like the new car in the picture that I had signed for. It had an inbuilt gps and radio in Chinese and we live in Australia! This was useless to us and tried to convert to English but this did not work. This company is a SCAM and avoid at all costs!!!