UrdriveReviews of urdrive.net

Booked a van through Udrive’s website and could barely reach anyone to confirm it. When I arrived, they claimed they couldn’t find my booking and gave me a different vehicle. They deducted the bond from my account (not a hold), and despite returning the car on time and in good condition, they never refunded it. The “proof” they sent showed refunds to the wrong card numbers, wrong dates, and even wrong amounts. After I questioned it, they stopped responding completely. I’ve now had to raise it with my bank as potential fraud and will be lodging a Fair Trading complaint. Extremely poor service and communication — I’d strongly caution others before booking.

So booked two months ago, picked up a special for a people mover. Great price advertised. Locked it in. Three days before heading to Hobart, they cancel my booking. Just an email with “sorry for the inconvenience”. No phone number and no reason why. Is this false advertising? Maybe someone was willing to pay full price, so they just dumped my booking. No phone call or customer service to offer to help out! I now have family from France, having to pay full price for a trip that was organised 2 months in advance with no offer to help out after they cancelled. Would I recommend this company. NO WAY. Oh but you could still book a people mover for those dates but at x4 the price. JUST WRONG

BEWARE, BAIT AND SWITCH SCAMMERS!!! They took my money for a car that they didn't have any intention of providing at the advertised location, twice!!! Had 2 bookings through evee for a car in South Yarra. The day before, told me that there is no car in South Yarra and that if I wanted to continue the booking I'd have to go to their lot in Tullamarine, which is about a 40 minute, $60+ uber away each way. After they cancelled my booking (which they did on the day of the booking as they didn't respond the same day), I asked them if they would have a car available for the second booking and they said they don't have a car at the location... the money was returned, eventually. PLEASE MAKE SURE TO REPORT THESE GUYS TO EVEE IF THEY TRY TO PULL THE SAME SCAM ON YOU!!!

Just outlining a recent awful trip experience which means i will never use URdrive or Turo there agent again. I cancelled a month long trip 4 days in advance and was told after cancelling i had forfietted an entire months booking (no partial refund as per the invoice on the email and terms and conditions). I was told by support, i should have seen a 'popup' at time of booking that states because the trip had a discount it was a non-refundable trip. This popup was not provided at time of cancellation only when booking. After receiving an email saying my whole trip was forfetted i messaged the host who said call Turo support. They would not allow me to rebook it even though it was only 5 minutes later. They wanted me to pay for another month and at a higher rate. It seems very convenient for them to not include any information about this in the booking invoice only at time of booking when lets be honest, how hard is it to inflate your standard price then offer a discount so all trips can fall under the non-refundable bookings. Extremely unethical practice. And a popup by definition disappears automatically conveniently allowing guests to forget about this when cancelling when no popup appears. Avoid at all costs these guys are scammers.

BEWARE Initially when we rocked up we were advised the car we had booked was not available, we needed a 7+ seater. Hence why we booked in advanced. We thought we were lucky when the lady taking the vehicle decided not to proceed with the rental due to it not meeting her requirements. We travelled from QLD to Sydney to then Shellharbour (approx 1.5hrs from Sydney) On the highway the car started showing issues with the throttle, it would over accelerate then stop etc. We pulled over 45 minutes into our trip on the side of the highway with 3 young children in the car. The car was not working, the accelerator did not work the car was done. Vehicle given ended up breaking down on the side of the highway. We called UR DRIVE SYDNEY and it got worse from here. They proceeded to bounce my wife between the car rental company to the roadside company. I then got involved and lost my cool at the incompetency of their process. 1. YOU SHOULD CHECK EVERYONE IS OK FIRST.... BASIC HUMAN CARE. 2. GIVE SOLUTIONS AND BE THE FIRST POINT RESOLUTION NOT BOUNCE PEOPLE AROUND 3. COME UP WITH A PLAN FOR THE CUSTOMERS YOUVE STRANDED ON THE SIDE OF THE HIGHWAY WITH AN UNFIT VEHICLE We were fortunate enough to know people who had to drive 45 minutes to pick the children and wives up first then later myself and brother in law. I advised to the rental company they needed to sort out the vehicle I was leaving it where it was as it had become extremely dangerous standing on a side of the highway with vehicles flying past at 100+ km/h. They tried to advise I could be liable if the car was not collected.... I laughed as I did not supply a vehicle that was mechanically unsound in the first place. We left the vehicle, it was collected by a tow truck company... it gets better. The rental car company UR DRIVE SYDNEY then contacted ME NOT the tow truck company to check if the car had been collected.... WHY WOULDNT YOU JUST CALL THE TOW PLACE???? Processes 1/5 Customer service 1/5 Vehicles 1/5 Overall -100/5 . DO NOT USE THIS COMPANY UNLESS YOU HAVE TO BE MINDFUL IF A THIRD PARTY PUSHES YOU TO BOOK HERE AS YOU WILL BE DISAPOINTED THE SECOND SOMETHING GOES WRONG.

Firstly, they say there will be a shuttle and to send info through. No shuttle. So I call the office repeatedly. No answer. So I text, someone responds and sends an Uber. At this point, I've been waiting 40 min. Uber drops me off. No one in the office. Wait around til a man comes and palms me off to a lady. She cannot find me in the system despite them trying to hit me up for $1000 bond only hours earlier. She tells me it's been booked through x company and to call them about cancelling. They have no record of my booking. I have two emails, text messages, a reference number and a confirmation number, as well requests for $ though. She walks out of the office and doesn't return. So I wait, again. I give up and call an Uber. I tell the original guy I'm leaving and he should not charge me a cancellation fee. 1hr, 20 min. No car. Absolutely useless.

Extremely disappointed with UR Drive. Our experience was full of issues from the very beginning. The pickup was delayed despite having a confirmed booking via Booking.com, and to make things worse, we didn’t even receive the car we had reserved. Returning the car didn’t improve things. Even though we returned it in perfect condition, we received no confirmation of return. We had to call multiple times just to get any response about our bond. When we finally got it back, we were refunded only $241 of the original $1000 bond—with absolutely no explanation or breakdown of the missing amount. The lack of communication, transparency, and professionalism was incredibly frustrating. I would not recommend UR Drive to anyone.

Do not use URDrive - Worst service, discrimination, and complete unreliability URDRIVE (40 Baxter Rd, Mascot NSW 2020) provided one of the most appalling customer service experiences I have ever encountered. Despite booking a 7-seater vehicle months in advance — and confirming again via phone — we were told upon arrival that there were no vehicles available. According to staff, bookings are “first come, first serve,” rendering the concept of a reservation completely meaningless. What made this worse was the complete lack of accountability. No immediate alternative was offered until we insisted multiple times, at which point we were told to return the next morning at 7:30am — but even then, we have to wait for the cleaning of the car and no vehicle was guaranteed as the customer service staff FAYE wouldn't be there. This is not a solution; it's a delay wrapped in uncertainty. URDRIVE also tried to charge us for the first day despite having no car to offer. Only after asking repeatedly — three times — did the staff member FAYE begrudgingly offer to remove the first day’s charge, with zero empathy or professionalism. Her hostile attitude, lack of apology, and clear refusal to take responsibility made an already frustrating situation significantly worse. Even more disturbing was the behavior of another staff member, PENNY. Not only was she unhelpful, but she interrupted our conversation and belittled our entirely valid concerns by saying we were “going overboard.” To be dismissed and attacked while trying to get clarity on a failed service is unacceptable. What crossed the line into something far more serious was an incident of blatant discrimination: while we were being denied a vehicle, a 7-seater was clearly parked outside, and then given to a Caucasian couple who arrived after us. We overheard PENNY say, “we rather give it to you,” confirming our suspicions. This is more than just poor service — it is subtle racism, and it has no place in any business, let alone one that deals with the public. URDRIVE, as a company, has failed on all counts: professionalism, integrity, fairness, and basic customer service. FAYE and PENNY should not be in any position that deals with people, and the company should be held accountable for discriminatory practices. I strongly urge anyone considering using URDRIVE to reconsider. There are plenty of rental services — choose one that respects its customers, honors bookings, and doesn’t tolerate discrimination.