URBNReviews of urbn.com

Very disappointing experience. I would like to return the products I ordered, but the company has completely stopped responding. The delivery already took several weeks longer than promised, and now that I am trying to arrange a return, nobody answers my emails anymore. I have already made three attempts to get in touch with customer service, but I have not received any response. This level of customer support is unacceptable. I would not recommend this company based on my experience.

Big scam company. Asked multiple times for returnadres zero response!! Don't order here!

Delivery over 2.5/3 weeks In 2026 that’s unacceptable. Not tried the shirt or washed it yet but based on the other reviews I’m not that confident!

my shirt is destroyed after one time washing. shit quality

I ordered a top. It arrived but was not very good quality and certainly not worth the cost. I contacted them. No response. I contacted them again. No response. Wrote off the loss and gave the top to charity

Anthropology. I have shortened the absolutely terrible service I received from this company, as it's so long, but basically its this.... I brought a dress, in November that never arrived, I was constantly told by customer service it was on its way, finally on 23/12 telling me to reorder!!! This was a Christmas present. Sooo many emails telling me not to worry it's on its way. Asking me the same questions in every email that I had already answered, for instance, what's the order number, which was at the top of the email! I do not recommend this company at all. Their customer service is abysmal.