NANCY B.
Damaged planter not replaced!
One of the two planters arrived completely damaged. I reached out immediately to your staff, sent a ton of pictures to a guy named Danny and have not heard back when I’m going to be getting a replacement and it has been quite some time now. This is totally unacceptable!
Response from UrbilisJul 5, 2018
Hi Nancy, Thank you for reaching out! We sincerely apologize for the delay in communication. Your replacement planters will be shipping tomorrow. As soon as tracking is available, our customer service team will reach out with an update. Please let us know if we can assist you with any additional questions or concerns in the meantime! Kind Regards, The Urbilis Team


