Urbilis introduces greenery to urban living through beautiful, functional design. We are committed to helping you transform any space, large or small, into a living work of art! From indoor and container gardening to green wall design, our products make it easy to try that green thumb at everything!Urbilis is a Retail Project, R.I. brand. This means that we not only offer gorgeous, high-quality products, but we are also building strong neighborhoods and jobs in Rhode Island and beyond. Visit www.retailprojectri.com to learn more.
Urbilis (urbilis.com) has 170 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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170 approved reviews, newest moderated first
Leah
My boyfriend and I ordered a wall planter that came chipped and looked very fake. We were very disappointed.
Response from UrbilisMar 27, 2017
Hi Leah, Thank you for your feedback! We apologize for the unsatisfactory experience and will be reaching out right away to assist you with a return or exchange. If you have any additional concerns, please do not hesitate to let us know! Kind Regards, The Urbilis Team
John P.
Excellent product, great customer assistance.....
Maryse L.
Delivered on time! The planters are well-designed & appear very sturdy. The self-watering feature is a plus. I love them!!!
Carolyn B.
Really happy with my purchase. It was really easy to install the pouches. Highly recommended
Jeff B.
Easy website to navigate, product I purchased was even better in person. Quick shipping if anything product was overpacked. Can't beat that.
Response from UrbilisOct 27, 2016
Hi Jeff, Thank you for your kind words! We hope your planter looks fantastic in your space. Please let us know if we can answer any questions! Kind Regards, The Urbilis Team
Jennifer
Excellent customer service and high-quality products.
Response from UrbilisOct 25, 2016
Hi Jennifer, Thank you for your feedback! We're happy to hear you love your planter. If you need anything at all, please do not hesitate to let us know. Kind Regards, The Urbilis Team
Ruth
Without having seen these samples, I would have made a dreadful mistake in ordering my dining room chairs. Definitely worth the ten bucks, and this is the only company I found that carries samples of the finish on these chairs. Extremely helpful.
Response from UrbilisOct 17, 2016
Hi Ruth, Thank you for your kind review! We're happy to hear the swatches proved helpful. If you have any questions, please let us know! Kind Regards, The Urbilis Team
Bill
I ordered two items. One was perfect. One was too large. I wanted to exchange the too large item for a smaller size. The company doesn't do exchanges so I had to return one item and place an entirely new order. Annoying. Then, instead of providing me with a return shipping label, they had to arrange pick up -- with a day lag every time we communicated. Annoying. As a result of some miscommunication, it turned out to be easier for me to ship the item back myself at my cost. Annoying. Then, once the return is received, I am charged a substantial restocking fee + a portion of the outbound shipping. Annoying. I'd think if a customer was exchanging an item, there could be some accommodation on the restocking fee.
Response from UrbilisOct 17, 2016
Hi Bill, Thank you for your feedback! We have discussed your experience as a team and will be actively working to address each concern you've outlined here. We hope you will visit Urbilis again and give us the opportunity to provide a better customer service experience. If you have any additional concerns, please do not hesitate to reach out! Kind Regards, The Urbilis Team