UrbanGirl Office SupplyReviews of urbangirl.com

Still haven’t received a refund after multiple emails with no response. Defo don’t buy here, considering posting more online to warn others off, ridiculous!

So I ordered two jumpers and a pair of jeans and yes the jumpers came in good condition but the jeans weren't in the package and I have been messaging the brand giving them my order number etc to show that I wasn't scamming them and I have had no replies which is unacceptable so I would say that they are an un-trusty brand. as well as this someone I know ordered from them 2 weeks ago and the clothes haven't arrived, they also said they had issued a refund AND IT HASN'T BEEN PUT IN MY ACCOUNT - THEY ARE A SCAM DO NOT PURCHASE

I recently ordered an acrylic telephone stand from UrbanGirl Office Supply. The item arrived broken into two pieces and, therefore, useless. Per UrbanGirl's request, I e-mailed a photo of the damaged item. I have requested a refund three times within the past two weeks. UrbanGirl has not responded.

Warning, do not buy gifts from here. I just received a gift from Urban Girl. Really cute stuff but a few of the items i already have. I called to see how I could exchange them or get store credit and they said they could do neither. The money would have to be credited back to the gift giver and then I would have to ask them to buy me a gift card?! You never want to make more work for someone who was thoughtful enough to get you a gift.

The company had a NO RETURN POLICY. I totally understand that, however, I requested my order be cancelled DAYS before it even shipped. They refused to do ANYTHING at all to help me! False advertising! Their only recourse was"we're sorry you're not happy. We've had this problem before so I guess we need to work on the wording". That was it!!!!!

The desk pad was a scratched up, bent up, piece of thin plastic which was no thicker nor better than a soda bottle label. Actually, a soda bottle label would have been better. I was really disappointed.

I ordered two file boxes from Urban Girl Office. They were a little pricey, but I decided to splurge. I paid for the boxes with paypal and didn't realize that my old address in paypal would supersede the address I had put into my Urban Girl account as the shipping address. My boxes, unfortunately, went to my old address. When I called UPS they said they couldn't help me and that I should contact Urban Girl. When I did that, I talked to two people who essentially passed the buck. Yes, it's true, I should have updated my address in paypal, but it never occurred to me that a business would create a mailing label that was other than the one I put into my account. Now I know better, and I also know never, ever to shop at this website again. Hopefully, no one else will either and we will all be spared their contempt for their customers.

I never received my item. I'm hoping it's cause it it never shipped since I never received a shipping confirmation, but I ordered 10 days ago, so I have no idea what's going on.