Uptown logo designReviews of uptownlogodesign.com

Placed an order with Uptown Logo at the beginning of December 2018, repeatedly requested order status updates. They finally replied with a script mid January 2019 that was not even close to the brief I supplied. Requested a refund promptly afterwards was told 7 to 9 business days. It has now been 15 days without a refund and they refuse to answer my calls, online chats, or emails.

I hired Uptown Logo Design to do a logo. My credit card was charged for more than the amount that I agreed to pay. I sent files, colors and specifications making the logo easy to create. I never heard back. After three days of not getting any email, text, chat or phone call returns I hired another company. Now I have to spend time getting my money back. Don't hire Uptown Logo Design. SCAM!

I called in and placed an order to have my logo (that I purchased eariler from Uptown logo design) ecthed on to my Facebook page. Several weeks later I noticed that it still wasn't done. I called in and they confirmed that they had in fact NOT DONE IT! I requested a refund and said I would go else where! I was told that I would receive a full refund for the work that was not completed within 7 to 10 days. Well, after numerous phone calls to check on this so called refund, and several different Uptown representatives telling me that the credit was processed back on Nov. 15th, my credit card company even up to today still has NOT received this credit!!!!! I HAVE BEEN RIPPED OF BY UPTOWN LOGO DESIGN FOR $59.00! BUYER/CONSUMER BEWARE!!!

Wasted my money and can’t use the logo because it was design from stock photos. This is illegal to trademark. They can’t even use stock photos from shutters and make it look professional. For those that are happy with their logos they probably not thinking of branding or to trademark their logos. In that case it’s fine. I had to used another company called The Logo Company and I am extremely happy. It was a quick turn over. You will have 5 design to choose from in three short days any revision 2 days. They give you unlimited revision. My whole process took 7 days total. They will include all the files you will need to make custom prints, and a letter to give you the rights to the logo design to trademark. I got nothing from uptown logo ( which was claim on their website). These people claim that they have thousands of reviews but I only see 35. The Logo Company have thousands of reviews on trust pilot. And check out the reviews on Facebook. Uptown have no reviews on Facebook. That should be a red flag. Uptown Logo need to be upfront and honest with their customers.

These people are scam artists. Nothing they tell you is true. Misrepresented capabilities. Shoddy work. Theft of other website materials. Even the names they use are false. Refuse to honor any portion of guarantee

Buyer Beware - This was a colossal waste of time and money. Their lack of empathy and sense of self-righteousness is uncanny. I had to delay opening our store because I had to deal with poorly designed, powerpoint-like samples for a logo. I based my selection based on what they showed on their website portfolio. The initial conversation was very promising and encouraging. However, once I started getting the proofs it went downhill fast. It got bad when a manager got involved and I had to tell him that he was getting aggressively defensive. To his credit, he backed off. I had far more success with 99-Design Contests. This was an expensive lesson for our new business.

I bought the Budget package (2 logo concepts and 2 revision cycles). Before I purchased, I specifically asked the chat agent on the website if I could be refunded if I wasn't happy with the designs. He explained that of course I'd be fully refunded if I was unhappy with the designs. When I received my 2 logo concepts, I gave revisions clearly stating what I wanted with several "inspiration" photos for the designers to use including hand-drawn ideas. Then I received a phone call from the company stating I didn't have any revisions to use. Not what the package said on their website, but whatever, I'll just get my refund. Then when I asked for the refund, the chat agent told me I couldn't be refunded because I uploaded revisions.... Total B.S. Total scam. Don't waste your money.

I thought this would be a great way to get a custom logo without breaking the bank for my startup idea. I decided to try them out with a basic package to see how I liked it before returning to purchase a larger package. My designer has been slow, taking longer than their stated 24 hour turn around time, and he does not read everything I take the time to write (you cannot TALK to your designer, only email). I even take the time to number all of my edit requests and tell him in the email, "there are 5 things to edit" so he can count and make sure they're done. But, he doesn't. So, then I have to ask him to go back and fix the logo, but he is SLOW. So, what should have taken maybe 4-5 days takes MUCH longer. When I chat or call customer service for resolution, their customer service agents do not care. They say we will get to it when we get to it. They don't even apologize. I would rather have spent $500 to work with a design firm I could talk to, to one who listens and understands, and who pays attention. Not to mention, one that cared about their customer's experience. It was a waste of money and time. UPDATE: 7/20 Shortly after posting this review, I spoke to 2 different people at their corporate office. One was my design account rep (Nick) and the other a customer service person (Sam, I think?). My design account rep was flat out rude to me on the phone, arguing with me about my requests. For instance, we've been asking for a dog that looks as if it's propping up on a bar counter behind a beermug. They have continually portrayed the dog as seated. For the last 3 revision cycles, I had been asking for this to be fixed. On the phone Nick said,"What you're asking for is wrong because this is EXACTLY what it looks like when a dog is sitting down." I, of course, was taken aback by his tone. But, I said, "Yes, it is. I'm not saying that. But, if you'd read any of my revisions you'd see I keep asking for a dog that is NOT sitting." The second person I talked to, Sam I think, said he didn't understand any of my complaints and wanted me to explain them again. So I did, and I added that my account rep was rude to me on the phone. He never apologized, but instead said he expected I would go back online and change my review to a positive one when I received my finished logo. I asked him why he thought I should change my review? He said, well you're getting the finished product and your experience isn't typical of the rest of our clients and it makes us look bad. I couldn't believe the audacity of that request. I explained that was how reviews worked- those with positive experiences wrote positive ones and people, like me, who has negative experiences would write negative ones. I will not be bullied by a company into a positive review- but, I do change reviews when companies go back and try to make it right. So, to the person who they have outsourced to write this very sympathetic reply, perhaps they should employ you to work in customer service so they don't offend their customers in the first place.