Luis
Missing inventory, missed milestones. Be careful.
I hired Upsell for their Amazon and Walmart "automation" service. Here's what my experience looked like: No proof of purchase. When they ordered inventory for me, I repeatedly asked for a paid invoice from the supplier. Getting actual proof that my money was used took repeated requests when it shouldn't be this way. Missing and short-shipped inventory. An Amazon shipment closed with items missing, and a Walmart shipment that sat in receiving for over a month with only a few acknowledged items. Listings repeatedly deactivated. Several of my listings were deactivated three to four times because of price changes that they could not explain. My Amazon account was put under review. After further unfulfilled orders, I had to provide supply chain and inventory documentation to Amazon to recover my account. If you're considering them, get everything in writing before you pay. Ask for paid supplier invoices for every order, and keep your own records of every conversation. Make sure you understand exactly what is guaranteed and what isn't.
Response from Upsellwholesale.com(Amazon Verified Partner)Oct 13, 2026
Hey Luis! Thank you for sharing your feedback. We are genuinely disappointed to learn that your experience with Upsell Ecommerce has left you feeling this way. We take client concerns seriously, particularly those involving inventory, documentation, account performance, and communication. While we acknowledge the concerns you have raised, we believe it is equally important to ensure that the complete circumstances are understood before conclusions are drawn. Inventory shipments, marketplace receiving discrepancies, listing deactivations, and account reviews can involve several factors, including supplier processing, fulfillment center operations, and Amazon or Walmart's internal policies. Nevertheless, we recognize our responsibility to assist our clients in navigating these challenges and providing appropriate support. Our team has made multiple attempts to reach out to both you and your partner through WhatsApp to discuss the concerns raised, provide clarification, and work toward a resolution. Unfortunately, despite our repeated efforts, we have not been able to establish meaningful communication. We would like to emphasize that our intention has never been to leave your concerns unaddressed. We remain committed to reviewing the issues you have highlighted, including purchase documentation, shipment discrepancies, listing deactivations, and account-related challenges. We also believe that resolving concerns through direct communication is far more productive than allowing misunderstandings or unresolved issues to persist. We sincerely request that you connect with our Client Relations team for a brief call. This will give us an opportunity to understand your concerns in detail, review the relevant records together, and explore a fair and practical resolution. We value our clients' trust and understand that transparency, accountability, and timely communication are essential to maintaining it. Our door remains open, and we genuinely hope you will give us an opportunity to address your concerns directly.