Cary W.
I ordered fed x shipping thinking I…
I ordered fed x shipping thinking I would receive it promptly. It was ordered on a Saturday and supposed to be delivered on the following Wednesday. lost tracking capability as of Wednesday due to the package being handed off to USPC. Still have not received the item and don't have any way to track it. very displeased.
Response from Upper Mountain LLCAug 16, 2021
Hello, thank you for your business and letting us know about this, we apologize for the delay. The FedEx tracking shows a scheduled delivery date of 8/17 (tomorrow). All info will be updated in the FedEx system - one tracking number. USPS will not generate a second, or new tracking number. The shipping service selected for this order was Best Way (estimated 2-7 days) which resulted in FedEx SmartPost shipping. The order shipped 8/9 which makes today 7 days. The USPS system may be a little bit slow to update, especially if information hasn’t been passed along the SmartPost database yet. USPS tracking information may take a day or two (or more) to update – and it might even update only after your package is dropped off at the local post office or distribution center to go out for delivery. SmartPost packages that get delayed (including scheduled for delivery one day but then postponed) could be happening for a variety of reasons – all of them related to either the FedEx Ground delivery service being delayed or delays at the local USPS distribution/post office network. We will keep an eye on this as well from our end but we'd expect to see an update on the tracking info today or tomorrow. (UPDATE: Item delivered 8/17/21)