UpLabs.comReviews of uplabs.com

Response from UpLabs.comNov 21, 2022

Hey Zoltan, we’re sorry to hear you feel this way. As we’ve explained via email, we don't offer refunds on subscription payments as per our terms and conditions. We did offer to cancel your subscription immediately and ensure that you'd keep your Premium access until the end of the original billing period. However, you didn’t get back to us about this at the time. As far as the designs go, our team is always happy to look into any sellers who are advertising false products when users report this. But this wasn’t your case, we didn’t receive any reports from you prior to your refund request. Thanks for understanding.

Response from UpLabs.comNov 21, 2022

Hey Luana, we’re sorry to hear about your experience. We had a chance to investigate this but couldn’t find any significant email communication with you, unfortunately. But we appreciate your feedback about our cancelation flow and would be happy to speak internally to see how we can improve this.

Response from UpLabs.comNov 21, 2022

Hey Dylan, we’re sorry to hear you feel this way. Our company is most certainly not a scam. For context, you requested a refund on the basis of inactivity on your account. We explained that we don’t offer refunds on subscription payments as when they sign up, users are committing to our services for the term of their subscription period. Our policy is available to users when they sign up and it’s very standard for most companies. We did offer right away to have your subscription canceled so you wouldn’t be charged any longer in the future. Our team was always polite and ready to help you as much as we could within the bounds of our policy. Sadly, you replied to us in an impolite and threatening tone. Our team still replied in a calm and polite way explaining our terms and conditions once again, as well as confirming your subscription had been canceled.

Response from UpLabs.comNov 21, 2022

Hey Bryce, we’re sorry to hear you feel this way. We had a chance to take a look at our email exchange with you to understand exactly what issue you had with our platform. As we explained there, only received a subscription cancelation request on November 18, 2022. This was after your payment for the month of November had gone through. Cancelation requests only take effect in the future, since per our policy, we don’t offer refunds on subscription payments. We did, however, offer to restart your subscription until the end of the original subscription period, although at the time of cancelation you confirmed your services would be interrupted right away. You responded to us that you’d be processing a chargeback and we explained that we’d be following our policy.

Response from UpLabs.comNov 21, 2022

Hey Monica, Sorry to hear about your experience. If you're still having problems with your password set-up or change, please reach out to us on our regular support channels so that we can have a look at what's up with your account. We'd be happy to help!

Response from UpLabs.comNov 21, 2022

Hey Jaspreet, we’re sorry to hear you feel this way. Our subscription plan, as is standard for most other companies, works on an automatic renewal basis. Users consent to this when originally signing up. You signed up for a yearly membership, so your subscription is automatically renewed yearly. We give users the chance to commit to a yearly plan and save money compared to shorter-term commitments. But this means users are committing to our services for a year each time their subscription renews. You’re free to cancel your membership at any time and stop future payments. As such, we don’t offer refunds on subscription payments. This is standard procedure for most companies. Our terms and conditions are available to users when they sign up but we’re happy to hear any feedback about how to improve them. Thanks for sharing your experience!