customer
will not take my return not helpful on…
will not take my return not helpful on getting correct fabric

Upholstery supplies including vinyl, fabric, canvas, carpet, thread, fasteners, SEM Paint, elastic, and more.
UpholsterySupplyUSA (upholsterysupplyusa.com) has 433 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 9 reviews with 1 star · Clear filters
customer
will not take my return not helpful on getting correct fabric
customer
I called your office for some assistance on obtaining the correct parts for my convertible. I ordered hardware from you. My fault it was incorrect. Looked correct on your web site. But the gal that answered the phone blew me off. Said no one was available at the office to answer a simple question. Told me to write an email. ?
customer
It was not what I needed and did not work but was not worth sending back with postage
William
I ordered Champagne color for my boat seats. Upon opening the box found you sent me black. I called to find out.how to return the cans and held for 15 minutes. I then left a message with my phone number expecting a return call. I have not heard anything. Although I want your product, I'm hesitant to order more as I don't know what color I am going to get.
Response from UpholsterySupplyUSASep 1, 2022
As we tried to explain to our customer, when he placed his order, he had selected Ranger Black (SEM #25053). His order invoice shows those exact details. That is why we shipped him Ranger Black. Our customer made a mistake, and that's ok; but to insist that he ordered something else when his own order invoice displays his actual order of Ranger Black? We can only ship what people order, after all.
Hal N.
I ordered 10 cans of spray paint, one burgundy, two preps, and seven white. I only received 9 cans. I was short one can of white.
Jack
I ordered a white spray and it the color was grayish. Sent pictures which clearly showed the coloration issue and I wanted them to send me at no charge a different white so the lounge chair I sprayed would match the other 3 I have. They declined to do so. Very disappointed considering I spent around $50 for two cans of spray paint plus shipping. Customers apparently do not matter to them. Still hoping they will change their minds and do the right thing.
customer
The colors didn't match up. We Even bought the color matcher prior to buying the color.
Outsidr
Horrible customer service I called regarding my order and the person I spoke with hung up on me. I asked him for his manager and he said it was none of my business!!!!! Order didn't come on time!!!!!order from someplace else!!!!
Response from UpholsterySupplyUSAFeb 15, 2021
Unfortunately when a customer places a 2nd Day Air Order overnight, even when we ship that order the very next business day (a Friday), we have no way of forcing FedEx to deliver the order on a Sunday. When we explain such matters to our customer, and when we explain that FedEx's policy of not delivering 2nd Day Air packages on Sunday, and how that is outside of our control to a customer, we hope for some sense of understanding from the customer. But when a customer becomes extremely rude and abusive, we choose to no longer take the abuse. We do our absolute best to provide exemplary service, but we do not allow our employees to be the subject of verbal abuse.