Upbound StudioReviews of upbound.studio

Response from Upbound StudioMay 27, 2025

Dear Roma, Your review contains multiple inaccuracies and misleading statements which we feel obligated to publicly clarify — not just for you, but for anyone reading: 1. You paid us £275 across two separate invoices — and services were delivered in both cases. The first invoice covered a website and social media assets, which were completed and sent. The second invoice (£100) was for a Facebook advertising setup, including a custom-designed promotional creative (which you received), campaign planning, and setup work. The only reason the campaign didn’t go live is because we never received the correct access to your Facebook page via Meta Business Manager — a non-negotiable requirement to legally and technically run ads on your behalf. Having a Facebook page is not the same as giving us access to run ads on it. To claim “nothing was done” is objectively false. 2. You were not ghosted — and we have message records to prove it. We acknowledge some delays in responses, but communication was not cut off. You were informed clearly about the access requirements and next steps. We’d be happy to share message records privately with Trustpilot if needed. 3. Regarding Companies House No. 14457058 — That company was voluntarily dissolved due to internal restructuring. We are now operating under a new, fully registered and compliant UK business entity. Many businesses restructure or rename without any impact on clients or obligations. This does not invalidate our trading activity in any way. 4. On the refund request — You’re asking for a refund on the second invoice after work was already delivered (ad strategy + creative). Our terms clearly state that once planning and design work has commenced, that payment is non-refundable. You chose not to complete the process required to activate the campaign. That’s not the result of poor service — it’s the result of incomplete collaboration. To anyone reading this: We are a UK-based agency delivering verified services to real clients across multiple industries. We maintain full documentation, communicate professionally, and fulfil all paid work in good faith. While we respect all feedback, we do not accept false narratives or defamatory misrepresentations of our business. Sincerely, Upbound Studio

Response from Upbound StudioMay 27, 2025

Hello, We take all feedback seriously, but after a thorough internal review, we have no record of ever working with you or providing any services under your name or details. To resolve this properly, we used Trustpilot’s official "Find Reviewer" tool to request your contact information and order reference, but you have not responded. Without this, we cannot verify your claim or even confirm that you are a legitimate customer. Your statement about "website and emails not being transferred" is puzzling. If we were never your provider and never hosted your domain or email, we cannot be responsible for any issues you're experiencing. If you did purchase services through another company or platform, we suggest checking directly with them. We ask that you kindly remove this review if it was posted in error or provide us with verifiable proof of your purchase so we can investigate properly. Posting unverified and potentially false accusations not only harms businesses unfairly, it also violates Trustpilot's terms of use. We reserve the right to escalate this matter if necessary. We remain fully transparent and are here to assist genuine clients, always. Sincerely, Upbound Studio

Response from Upbound StudioJan 17, 2025

We were shocked to read your review, as your claims are entirely false and misleading. We have thoroughly reviewed our records and found no evidence of ever conducting business with you under this name or any associated details. Let us address your baseless allegations clearly: "Michael is not a real person": Michael is indeed a real team member of our company. His professionalism and dedication have earned the trust and respect of our genuine clients, as reflected in their verifiable feedback. "Fake addresses and Pakistani outfit": Our business operates from fully verified and registered addresses, adhering to all legal requirements. Associating a nationality with fraud is discriminatory and unwarranted. We proudly operate as a diverse and global team. "Raising prices and delivering nothing": All our clients receive detailed contracts and upfront pricing before any work begins. We have delivered high-quality results to numerous satisfied customers, as evidenced by genuine testimonials. "Fake reviews": All our reviews are from real clients who have experienced our services firsthand. We invite anyone to verify our work and reputation. Your defamatory remarks are not only untrue but seem intended to damage our credibility. We suspect this review may be either a case of mistaken identity or a deliberate attempt to harm our reputation. We urge you to provide verifiable evidence of your claims or remove this false review. If not, we reserve the right to escalate this matter for legal action to protect our business and the trust of our clients. Our commitment to transparency, professionalism, and client satisfaction remains unwavering. We invite anyone with doubts to directly contact us and judge our services based on facts, not baseless accusations.