Upbound StudioReviews of upbound.studio

Response from Upbound StudioOct 8, 2024

Hi Amna, Thank you for your feedback. We’re disappointed to hear about your experience. However, it’s essential to clarify that we have consistently communicated with you regarding the project timeline and any challenges we encountered. Your review implies that no work was done, which does not reflect the efforts made by our team to address your needs. We value transparency and have always strived to meet our commitments. If there were any misunderstandings, we would appreciate the opportunity to clarify them. We are committed to resolving issues and improving our service, and we encourage you to reach out to us directly to discuss your concerns further. Best regards, Michael

Response from Upbound StudioJul 23, 2024

Hey Lanre, Your review contains numerous inaccuracies and unfounded accusations. We have no record of your name or any order from you in our database. Your claim that we stopped responding after payment is false, as we have no record of any such transaction. Furthermore, one of our company founders is from Pakistan. Diversity is a strength, not a liability, and assuming that a team member's background makes us unprofessional is blatantly discriminatory. We have reported this review to Trustpilot because it is not based on a genuine experience. Despite acknowledging that the reviewer provided no supporting information, Trustpilot has inexplicably rejected our requests to remove this false review. If you are indeed a genuine client, provide more information so we can address and resolve any legitimate concerns. Otherwise, baseless and prejudiced claims have no place here.

Response from Upbound StudioFeb 13, 2024

We understand your concerns, and we want to assure you that we take our commitments seriously. As per our agreement, we provided you with unlimited revisions for the logo design, and we're pleased that you approved one of the three designs we presented. Regarding the remaining payment, it's important to uphold our end of the agreement. We have invested time and resources into creating a high-quality product that meets your specifications, and we kindly request that you honor our agreement by completing the remaining payment as discussed earlier. In order to address your concerns and provide clarity, we will be sharing the test link for the website, along with a snapshot of your approval on the initial logo design. We hope this will help alleviate any misunderstandings and reaffirm our commitment to delivering exceptional service. We value your business and our relationship, and we want to work together to resolve any issues amicably. We kindly request that you refrain from engaging in practices that may harm our business reputation. Open communication and mutual respect are essential for a successful partnership. Please feel free to reach out to us if you have any further questions or concerns. We're here to assist you every step of the way.

Response from Upbound StudioFeb 13, 2024

"We appreciate your feedback, and we're sorry to hear about your frustration. As stated in our terms and conditions, once a design is approved, refunds are not typically provided. We strive to ensure clear communication throughout the design process and aim to deliver satisfactory results to all our clients. Nevertheless, we understand the importance of customer satisfaction, and we're committed to resolving any outstanding issues. We'd like to work with you to find a solution that meets your needs. Please reach out to us directly so we can address your concerns and work towards a resolution. Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. Your satisfaction is important to us, and we value the opportunity to rectify the situation."

Response from Upbound StudioJul 23, 2024

We appreciate your feedback, and we're sorry to hear about your frustration. As stated in our terms and conditions, once a design is approved, refunds are not typically provided. We strive to ensure clear communication throughout the design process and aim to deliver satisfactory results to all our clients. Nevertheless, we understand the importance of customer satisfaction, and we're committed to resolving any outstanding issues. We'd like to work with you to find a solution that meets your needs. Please reach out to us directly so we can address your concerns and work towards a resolution. Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. Your satisfaction is important to us, and we value the opportunity to rectify the situation.