Uolova HairReviews of uolova.com

I bought a 12” Bob wig from Uolova and I received a 10” inch wig. I have emailed them numerous times, sent them WhatsApp, Instagram and Facebook messages and am yet to get a reply. I asked them to refund me the difference between the two wigs or send me the wig I bought and I have just been ignored. Their customer service is just the worst and I would really love someone to deal with my issue!

This is a horrible company. (Please don’t get scammed by doing business with them). I purchased three wigs in late December 2023. I tried to return them two days later after realizing the wigs are not as advertised, but a cheap quality, shorter length, tighter curl pattern, and looked like something from a dollar store. As of today (February 13, 2024), not one person has ever responded to any of my emails, phone calls, or certified letter with the returned wigs asking for a full refund. (Please note that the wigs arrived packaged in a plastic wrapping bag with no invoice or company information advising of product, how to contact them, or regarding anything; or even to say simply “THANK YOU”). I’ve had to take more unnecessary time from my schedule to try and locate them, but determined their contact information is also fraudulent from their webpage, as advertised on Facebook and Instagram. However, they quickly charged my credit card (immediately), so someone is there behind the scenes working. They’re just not reading emails, answering phone calls, or returning calls. I was trying to contact them to advise them I would be returning all three wigs and requesting a full refund of $247.00, and wanted to determine if I needed to send it to anyone’s attention. However, after numerous phone calls and emails to the two email addresses provided on their webpage, and not receiving a return call at their number (407) 479-8039 or (620) 254-9820 (the number they gave my credit card number, but it doesn’t even allow you to leave a message period), I’ve concluded this company is very shady and I finally mailed the wigs back on January 29, 2024, to meet their 30-day return policy. I sent it through the post office and paid $26.69 to mail it certified receipt. I sent it to the address provided on their webpage for return packages (Uolova Hair / 6888 Highway 6 South / Houston, TX 77083). (I received notification from the post office last Friday (February 9, 2024, with the returned package to me that the package was undeliverable because their business closed on February 1, 2024). I have called that number again this afternoon, and left a voice message of everything I’ve provided in this narrative. Still no one answered or have returned my call. My next step is to report this scammer to the Federal Trade Commission and Better Business Bureau. Do NOT do business with them.

I ordered a wig and never received it. Do not order from this site!

This company is a scam , I purchased a wig through after pay and I complain to after pay I don’t receive the wig and after pay keep changing my card. Please be careful with after pay they are scam. They know I didn’t receive anything. No one cares. Report them to customer agency.

Your company is falsely advertising the product; i.e., the product you receive looks nothing like you advertise on social media. The hair quality is god-awful, the wig sheds a lot, (more than normal), and it does not look like human hair, looks like baby doll hair. When washed, looks way worse. I am gong to contact my credit card company to have them reverse payment. That's just how bad your product is.

Ordered in September and order is still processing I sent several emails asking a refund,no one bothers to answer. It is clearly a scam and I urge any of you to report their page on Instagram to stop them from scamming more innocent people like you and I Terrible experience.

My experience was horrible!! Do not purchase anything from this company they Do Not ship in 3-5 days, took for me to dispute my order for them to even ship it!!And they was over a month late shipping! Then they sent me something different something I didn’t order! I like long hair they sent me something shoulder length..Save your money and look at reviews first! I’m going to report them to BBB.

I’m so disgusted! This place advertises on every social media platform And don’t honor their work! I paid for my wig and never received it! I can’t get In Touch with anyone! This is a scam! They confirmed a order, evwn though it was yhw wrong wig! Bit never even sent that one! Please dont order from this company!! ITS A SCAM