JC
My Experience with UNWD - Buyer Beware
I purchased UNWD because I genuinely hoped it would help me feel calmer. I used the entire jar exactly as directed and experienced absolutely no benefit. That’s disappointing, but I understand that a product won’t work for everyone. The real problem began when I tried to exercise the company’s money-back guarantee. I requested a refund via email as well as through the form on their website and promptly answered all of their questions. I didn’t hear anything and was finally told they must have missed my email. I was eventually told that my refund had been processed. It wasn’t showing up on my Mastercard. I followed up and waited. Still nothing. More email requests for a refund. Meanwhile, I continued receiving promotional emails from the company. I had previously asked them to stop sending the repetitive emails and eventually unsubscribed. I even received an email asking me to leave a review—with incentives for leaving a review, an additional incentive for including a photo, and an even larger incentive for submitting a video—while I was still waiting for my refund. After repeated attempts to resolve the matter directly, I ultimately had to initiate a dispute with my credit card company. This was a huge hassle. I had to gather my correspondence, convert emails into PDFs, and upload documentation to support the dispute. Then, after I had gone through all of that, I received another email saying that my refund had been issued. I was told there had apparently been a problem with their payment processor and that the refund had to be processed manually. Maybe that’s what happened. I have no way of knowing. Earlier, I had been told that my email had apparently been missed, and later I was told the refund had already been processed. The conflicting explanations left me with a serious lack of trust in the people running this company. And yes Edwin, to be completely fair, I ultimately received a refund from you, and the credit card dispute is now closed. But it seems you were a day late and….$6.95 short since my credit card company refunded the full amount including shipping charges. I had already filed the dispute before you issued the refund. Ding ding. My complaint is not that I was ultimately refunded. My complaint is the unnecessarily difficult and stressful process I experienced getting that refund. My experience was: ineffective product, excessive marketing, conflicting explanations, and a refund process that required far more persistence and effort than it ever should have.
Response from UNWDAug 16, 2026
Hey Joyce, Thank you for taking the time to share this. I looked into what happened, and we dropped the ball in two places. First, one of our replies got stuck in our outbox and never reached you. Second, your refund was initially processed incorrectly on our end (the wrong button was pressed). Neither of those issues should have happened. We’ve since addressed both issues internally and provided additional training to our team to help prevent this from happening again. I appreciate the feedback and wish you the best on your journey. - James