Chris
Over all my offer was a fair one n I…
Over all my offer was a fair one n I accepted it. I understand thst nothing is free so a processing fee is fair. What I dont think is fair is that thruout the process I was not ever offered or knew of or told about a referral code that would've lowered my processing fee and increased my payout. I was only told about it after I mailed out my items to u guys. N when I did find out about it I was told I HAVE to use the promo code when I sign up to have my things looked at. No exceptions. The extra $ i would've gotten could've helped with the financial issue im going thru that made me sell my stuff to begin with, n being im a 1st time customer who trusted your company instead of going with a better known one,I should've been given some grace. My 2nd complaint was the 1 to 3 business days to get evaluated. I litterly recieved my offer on the last hour of the 3rd business day. The video I was sent had no volume to it and it looked like these precious items I sent were just rushed thru. Sometimes im sure people just sell u scrap but sometimes thier heirlooms that are only being sent as a last resort. The way they were just sped thru n tossed around kinda hurt my heart.
Response from UnvaultSep 11, 2026
Hi Chris, thanks for the feedback. We are very sorry for the experience you had with the referral code and would love to see if we can resolve it for you. Please email us at [email protected], and we would love to understand a little bit more and see if we can resolve it for you.




