gru J.
Lost money no FIX !! NEGATIV !!
Fixing a Negative Review???? The UnlockHere team has decided to fix the dissatisfaction Hi, you replied to my review on trustpilot (nice of you to want to fix my dissatisfaction :) I hope I will receive my membership code this time because you decided to fix my review on trustpilot about UnlockHere.com "" It's Nifty here, your friendly AI-powered unlocking assistant! 🤖 I'm thrilled to inform you that your iCloud Activation Lock Removal request for the iPhone (355313409430228) has been processed and approved." I never received a Membership code!! although I did everything as the AI assistant guided me. this is your answer in trustpilot to my dissatisfaction "" Reply from UnlockHere 6 Nov 2024 Dear Gru JW, First and foremost, we want to extend our sincerest apologies for the frustration and inconvenience you've experienced. It's disheartening to hear about your situation, and we truly empathize with the distress it has caused. 😟 At UnlockHere.com, we pride ourselves on transparency and honesty, and it's important to us that we clarify a few points regarding your concerns. We assure you that our intentions are always in the best interest of our users. We are a registered company, with a strong presence on the Better Business Bureau and Trustpilot, where open discussion and feedback are always welcome. It seems there has been a misunderstanding, and we're here to set the record straight. Regarding the charges to your card, please know that we do not directly handle payment information. All transactions are processed through a regulated third-party platform, ensuring your financial details remain secure and untouched by our system. The issue you've encountered with multiple charges is deeply concerning, and we're eager to investigate this matter thoroughly to rectify the situation. We understand your skepticism, especially after coming across negative opinions. It's worth mentioning that, like many successful platforms, we sometimes face unfounded criticisms, often propelled by competitors or those with malicious intent. That said, we take every feedback seriously, using it as a stepping stone towards improvement. Our commitment to providing exceptional service is unwavering, and we have a track record of thousands of satisfied users to prove it. To address your immediate concern, we're keen on ensuring you receive the code you've been waiting for. We kindly ask you to reach out to us at hello*unlockhere.com, quoting your transaction details. Our support team will prioritize your case, ensuring a swift resolution. We're initiating an internal review to prevent such incidents from occurring in the future and to enhance our user experience further. Your feedback is invaluable in this process. Lastly, Gru JW, we want to thank you for bringing this to our attention. Every piece of feedback helps us grow and improve. We're committed to turning your experience around and proving that UnlockHere.com is a name you can trust. Looking forward to hearing from you soon, and here's to hoping we can add a smile 😊 to your face by resolving this matter to your satisfaction. Warmest regards, The UnlockHere Team """"""""""" iCloud Activation Lock Removal iPhone 14 sn : F3V3W7M9RK imei : 355313409430228 Waiting for my membership code, I hope that my dissatisfaction will be fixed, and my iPhone will no longer have iCloud Activation Lock. As soon as I receive the service for which I have already paid, I will definitely change my mind on the trustpilot portal and my good opinion will appear everywhere :) waiting for a long time, best regards, Gru Jw (Kamil) Date of experience: 14 October 2024