Robert R.
No regard for customer safety
I used this casino and after several hundred deposited won a bit back. Took weeks to get paid, I was then struggling with my gambling so reached out. They gave me an email address to contact to request blocking. I send email and they replied asking for reason (which I had already given) after numerous emails contact via chat and contact with member of staff via what’s app I got sent a closure form 2 weeks after my request and several hundred pounds additionally being spent. It then took a further week to close the account. I have been told they are investigating the delay and its effects on me but this has now been under investigation 2 weeks with no resolution. Total disregard for customer safety, praying on the vulnerable shocking response and still not resolved.



