UnlimitedvilleReviews of unlimitedville.com

Not a good solution for me. 5G only reached 20mbs download and that was in my empty cargo van in the middle of the city where Walmart is headquartered. I walked through my parking lot with it to check the signal strength and had only 3 bars for about 5 feet, then it went back to two. The second day I thought I would try it more in my apartment. I attempted to facetime but It didn't connect to the internet so I had to restart the hotspot. I pulled up Lowes.com and after 45 seconds the home page hadn't fully loaded. At least I was fortunate enough to experience the bad before the 21 day return period was up. I wanted to love it, but I didn't even kind of like it. It was a miserable experience. It only connected to T-Mobile which was something I was afraid might happen when I ordered it. They really need to specify which carrier they use before you decide to go with their service.

Horrible Experience. The service worked initially and then was cutting in and out and stopped working all together. We switched to fiber. It's for a vacation home and when I contacted unlimitedville to cancel they refused to do so until I returned the box (which isn't possible because it's at a property I don't live at), of course charging me in the meantime for a service that doesn't work. Also, it turns out I'm responsible for paying for the return of the equipment too. Very shady and I would caution others before signing up for unlimitedville.

I don’t know what to rate yet but I know that I’m already stressing about if this is even legit and not stealing my money because I haven’t received a confirmation email of purchase and no one will answer the phone or do live chat even though it was barely 7pm EST. Already not happy with that. HOW DO I GET A REFUND? UPDATE: they did reply back to me via here and email back to tell me what they said here. But still waiting on confirmation email and tracking they said would be worked on yesterday 2/6. UPDATE: 2/11/26 - I have received the router thing, hooked it up, and have had working internet for the last two days since Monday 2/9. So far so good. I was able to set a Pw -easy with the instructions from what support emailed, I had 3 cameras hooked up all day to see how well it did, it worked all day like my previous internet would through Xfinity. I was surprised that all I have to do was plug it in.

I live about an hour north of Dallas, TX in a rural area, but not so rural that I lack internet options. I chose Unlimitedville for the same reason most people do: the promise of unlimited data. I even purchased their most expensive package because I work from home and need consistent, reliable service for everyday tasks like sending spreadsheets, resumes, and job descriptions. Unfortunately, the service has been totally unusable. I lose connection more often than I can actually use it. Two laptops, a phone, and one outdoor camera all drop off randomly, no matter the time of day or night. When I contacted support via email, because that's the only method of communication they offer, they were fairly quick to reply (got my hopes up), but provided NO HELP... AT ALL. NOT EVEN ONCE! They only asked me to send screenshots of modem status pages. I sent them exactly what they requested, and then heard nothing back until I chased them down again. Their only “solution” has been to offer me a refund. I’ve repeatedly told them I didn’t want a refund; I wanted them to at least ATTEMPT troubleshooting. Instead, their final response to me was: > “Unfortunately it feels like we have exhausted all troubleshooting to get this unit connected. We will issue you a full refund for the plan.” That statement is almost insulting because they made NO real EFFORT to troubleshoot in the first place! For the most expensive plan they offer, and for customers depending on internet to work, that level of “support” is unacceptable. **Bottom line:** if you’re a remote worker, student, or anyone who depends on stable connectivity, Unlimitedville is not the solution. Their service may work for casual streaming or light browsing in populated areas during non-peak times, but if reliability matters whenever you need it, you’re paying a premium price for what amounts to an unstable hotspot and a customer service team whose only fix is to refund your money.

For $89 it's a little steep for a little to no service it takes over 10 minutes for any of my devices to do anything online I've switched to my mobile hotspot on my phone because it's so poor

They are saying that they are trying to contact me through trust pilot

spent over $400 to upgrade to the new 5g router and even though i finally got it working by swapping the old sim card from the other router which the instructions said nothing about. now that i got it working the internet keeps crashing every 5-15 min making it unusable. i tried contacting support but they give very robot answers not understanding my issues and u cant contact anyone on the phone even during buisness hours. now its the weekend and i still cant contact them. i go back on my semi truck for a month making it where i wont have time to return the router within 21 days money back garuntee. what a joke this is

Horrible customer service. Speeds advertised not received. Canceling is a NIGHTMARE. My husband and I signed up for their 4G plan and are paying $145/mo for it (yet after we signed up they started advertising this plan at $89/mo). We could barely get over 1mbps down or up, so we shelled out the $400+ to upgrade to the 5G plan. The device arrived with NO INSTRUCTIONS and NEVER WORKED. We reached out to customer service for 2 weeks with no response until I threatened to report the company as fraud. After the device still didn't work, they told us we could cancel and sent it back. They then charged us AGAIN for both plans and said they couldn't cancel it until they received the device, which was not stated at any point in the prior correspondence. SAVE YOUR MONEY. SHOP ELSEWHERE.