UnlimitedvilleReviews of unlimitedville.com

I used Unlimitedville for about a year, and it was a frustrating experience from start to finish. The internet service constantly went out, often requiring a hard reset of the router just to get back online. Over a 12-month period, I had to send my router back three times for replacement. Each time, I was without internet for several days. What’s worse is that their customer support is only available during standard Monday–Friday business hours. If your service goes out on a weekend or in the evening, you’re completely on your own until they reopen. When I finally had the opportunity to switch to fiber (thankfully), I contacted Unlimitedville to return my equipment and cancel. I asked for a prepaid return label or a local drop-off location. I was told neither option was available and that I was fully responsible for paying to ship the equipment back. While their policy says the account is canceled when the equipment is received, it doesn’t clearly state that the customer must cover return shipping out of pocket. Unlimitedville may sound like a good option in rural areas, but I’d strongly advise looking elsewhere. The lack of reliability, limited support hours, and unclear return policies make this a poor choice. Consider more transparent and dependable services like the Verizon Internet Gateway (Cube) or Starlink instead.

Nightmare cancellation policy and horrible customer support. They actually refused to cancel/stop service until they received mail from me. I tried to cancel over phone/email but they denied it. Very scam-like setup, I would avoid at all costs.

Not a good option for rural internet in the mid west. Too expensive and the internet is way too slow to stream more than one device. I went with T Mobile home internet. Way cheaper and way faster.

They refuse to actually service your modems and do not answer the phone anymore. They are incredibly overpriced and do not work in the evening time or in the weekend. The service will just turn off. Averages 7mbps most times. Thankful that God brought other internet into our rural area. These people take advantage of homes without many options. The return process, you pay to send it back and they try to keep charging you until you have to cancel your card or account to make it stop.

I pay 170 a month for maybe I will have internet and maybe I won't. Last time it was out for 4 days and all they do is blame at&t. If there is any other company out there try them first.

Wildly bold claim of high speed performance. Not possible at all with this service and for 150 a month they should be ashamed don't buy this.

I am sure my review won't even be published because I read Unlimitedville does not allow 1 star reviews. But complete nightmare. Service was decent the first week or so. Then just nothing but problems. I have 2 degrees in I.T and know it's not user end it's the cheap equipment and subpar network. I tried out a few others as well with the same results pretty much. 4G speeds that were at best 4-12Mbps and that's when it worked. I gave up and cut my losses before finally settling on SteadFast Internet. I got 5G now and about 300Mbps at home and even faster when on the road. My entire family now streams in our RV and when home. Love it.

My elderly father was recovering from a stroke, so I moved back in with him and to be the primary caregiver. I was a software team leader and worked remote. Even though the house was less than a mile from a town, it was too rural for cable, DSL, or satellite. Unlimitedville was the only service provider. I paid $200/month and the service worked < 50% of the time. The techs blame AT&T's cell towers, but my phone always worked fine. When it went down, tech support's only solution was to send a new router - something that took a week and left me unable to work. This happened multiple times. When they need to send a replacement, they choose the slowest possible delivery method. They refuse to use overnight service, even when I agreed to pay for the shipping. I was demoted and then I lost my job. If you have any other options - go with it! Unlimitedville doesn't care about their customers or providing a reliable service.