Universal Studios HollywoodReviews of universalstudioshollywood.com

I was so disappointed in their wheelchair set up. We had to have security take our disabled person from the point of entry in one wheelchair to the park entrance to transfer to another wheelchair at Guest Services. Returning the wheelchair was the problem because they didn't have anyone to take us from Guest services back to the entrance. Why not let your guests rent the chair as they enter. We lost over an hour of time at the park just dealing with the wheelchair situation. Could do better to accommodate guests needing wheelchair services.

We won't be back for at least a year and that is only because my grandson will forget the horrid lines, no care of the handicapped and again, long lines. 1.5 hours for one 2 minute ride. It is expensive, parking is outrageous. The place is very pretty, but there is no where to sit and catch your breath. The show we saw was great. It is called Water Works and my grandson loved it. He also loved the few rides he could get on, waiting more than 1.5 hours for some. I think you can pay for a pass that gets you on a ride faster, but we are not rich. The food served there is very good and all enjoyed it. The stores are so expensive, no thanks. The staff is nice and they try to do a good job and I thank them for that. They also changed the hours on us at the last minute. I bought the tickets and read the hours. But they put up some event cutting us out of several hours. That is not okay. I did not get what I paid for.

The "cast" throughout the park were exceptionally helpful and friendly. The Back to the Future: Destination Hill Valley was delightful, but the initial directions on what to expect and when to leave were lacking in specifics. I wore an authentic Starfleet Admiral's uniform from TOS movies, and was acknowledged by the cast as "Admiral", and that was nice; however...The experience of "Red Alert", the 'interactive' experience was extremely disappointing. There was no 'immersive' experience. It had been presented as one which would include you in an episodic experience, but when be transported in a shuttle, you didn't even know you were on a shuttle unless you looked behind you as you exited the area, where a shuttle facade outlined the hall you had walked through. There was no one piloting the shuttle, and all you saw was a streaming starfield, which, evidently, indicated you were traveling through space. After being funneled through sickbay...why? no real reason, you were taken to the engine room where an anticlimactic antimatter surge seemed to correct itself. As 'interactive' guests. you were told, "Don't touch anything", even though the tour videos put out by bloggers allowed to film to lure you in showed guests inputting things into the Enterprise D control panels. You were rushed from one set to another, and barely given any time to take in what was happening. You were just "visitors in danger". Of what? After being ushered onto the bridge (yes, this set was impressive) we had a thrown-in-your-face 'first contact' experience. The lower area of the bridge was barred and roped off, and only three cast members allowed. There was very little time to take any photos or take in the experience. Universal Studios should have the resources to put together a much more authentic "immersion". I went to the Las Vegas "Star Trek" Hilton several years ago, where it felt like we were truly "transported" from the hotel directly to the Enterprise D transporter room. After what was truly an immersive experience, we were put onto shuttles and 'flown' back to the hotel where we disembarked onto a truly separate area and led down to an exit within the hotel. Universal needs to upgrade their "immersive experience" or I would NOT recommend going out of your way to go there. My most impressive part of the experience was fellow Trekkers asking to take photos with me in the authentic uniform I was wearing.

Hard sell on the tickets, slow line, not all windows opened. No sun shade when going through the turnstiles . was nice and clean and lots of toilets