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Universaldrugstore (universaldrugstore.com) has 747 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Hector
Prescription filled quickly
Response from UniversaldrugstoreJun 28, 2022
Dear Hector, Thank you for leaving us the review. Your feedback is much appreciated. We are happy to hear about your experience with the processing time. We hope that we can earn 5 stars from you. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
AK
I ordered a medicine to Qatar on mid January 2022 and I still haven’t received it. I received a wrong medicine on march and emailed for a reshipment and I am still waiting for the medicine (30-MAY-2022). I hope that you can reduce the shipping mistakes and improve the delivery time.
Response from UniversaldrugstoreJun 9, 2022
Dear Ak, Thank you for your review. We appreciate your feedback. We sincerely regret any inconvenience caused we have initiated your order replacement. The in-house processing time and the shipping time will vary depending on the source country of your medication. Delivery takes 8-10 weeks. If you do not receive your order please contact us and we will be happy to assist you with locating your order. Please be aware that these are average processing and shipping times and mailing delays can occur beyond our control. Extraneous factors out of our control such as weather conditions, airport security checks and holidays may contribute to shipment delays. We thank you for your business and once again apologize for the inconvenience. Please do not hesitate to contact us if you have any questions.
Nix
I’ve been a customer for years. Recently my last 2 order of meds have been giving me side effects! I called and asked them to send me my meds manufactured in either CAnada or the UK as they always have but they kept sending meds made in Ireland and other countries which don’t work well and cause side effects! I will be going elsewhere from now on.
Response from UniversaldrugstoreJun 9, 2022
Dear Nix, Thank you for your feedback. Your feedback is much appreciated. We are so sorry about the issue. We have processed the reshipment and make sure it is coming from the United Kingdom. The issue has been resolved, we hope you are satisfied with the upcoming order, please do not hesitate to contact us if you have any questions. Thank you for your business.
Joan
Happy they’re there to help us seniors save money!
Response from UniversaldrugstoreJun 9, 2022
Dear Joan, Thank you for your feedback. Your feedback is much appreciated. We are happy to hear about your experience with our service. We hope that we could earn 5 stars from you. Please do not hesitate to contact us if you have any questions. We are also available on chat.
Eric S.
I ordered you said if you dont have in 30 days call us we will reship i tried for 2 months to get my meds you kept telling me they were delivered i kept telling you they wernt you refused to help so you stole 166.00 of my money for nothing thanks
Response from UniversaldrugstoreJun 9, 2022
Dear Eric, Thank you for your feedback. Your feedback is much appreciated. We are sorry to hear about the experience. We have sent you an email in regards to your concern. Please review the email and let us know, we are here to help. Please do not hesitate to contact us if you have any questions. We are also available on chat.
Martin C.
We found Universal Drugstore when looking for medication for our pet rabbit. They had the meds at approx. 25% of the UK price so seemed a good bet. The first snag is that they only accept American Express cards for overseas payments, so we had to organise a wire transfer from our bank which incurred a charge. Then the shipment did not arrive, although we had been promised it would ship from within the UK direct to us. We had to wait for their 6 week delivery window before requesting a new shipment. We received no notification of the new shipment so after a week enquired only to be told that the meds were now unavailable! Result - 2 months of waiting and wasted effort. They are now processing a refund. Update - after 1 year Universal Drugstore have posted a reply asking for details so they can look into the issue!!!
Response from UniversaldrugstoreJan 29, 2021
Dear Martin, Thank you for leaving us a Trust Pilot review. We truly appreciate your feedback. We are sorry to hear about your experience that you had with your order. Can you please provide us with your order number or patient ID so that we may look into this for you? Thank you.
