Vladimir
Communication can be better
The communication management can be better. We placed an order and asked how long it would take to be shipped and get it. The response in a few days was a question if the patient has any allergies. We said no and asked again about shipment as we needed it urgently. They processed the order and responded in 2 days that we'd get it in 1.5 months. I requested to cancel the order as tge timeframe didn't suit us. They shipped the package and responded in 2 days that they can't do anything as it was already shipped.
Response from UniversaldrugstoreJun 28, 2022
Dear Vladimir, Thank you for your feedback. Your feedback is much appreciated. We are sorry to hear about your experience. Your satisfaction is very important to us. We also commit that more trainings will be provided to our agents to provide the seamless communication to our customers. The in-house processing time and the shipping time will vary depending on the source country of your medication. Delivery takes 8-10 weeks. To proceed with the cancellation you may refuse the package once it arrives to be returned to us then we will proceed with the refund. We apologize for any inconvenience. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.