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Universaldrugstore (universaldrugstore.com) has 747 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Cheryl L.
never received item, gonna have find another drug store.
Response from UniversaldrugstoreFeb 14, 2023
Dear Cheryl, Thank you for leaving us the review. We are sorry to hear that you have had this experience with the order. We have sent you an email to follow up, kindly check on it. We hope that your next transaction will be better. Thank you for your business.
Jay
I have not received my order that was done Dec. 24 2022. Thanks
Response from UniversaldrugstoreFeb 7, 2023
Dear Jay, Thank you for leaving your review. We appreciate your feedback. We sincerely apologize that you have not yet received your order. Unfortunately, this is an unusual circumstance which is out of our control. Delivery takes 3-4 weeks. If you do not receive your order please contact us back after the estimated delivery time. Thank you for your business. Please do not hesitate to contact us if you have any questions.
Richard P.
I have been ordering the same medication for several years from Universal in plenty of time to get my refills on time. I realize the medication is coming a long way from England. It has never taken this long in the past to get my refill I ran out of my medication a few days ago. I have called Universal twice to find out where the order is. I let them know that I am out of my medicine. No help was offered to me. They let me know that I can track my order but no other help was offered. They let me know that I should receive my order by February 24 at the latest. Needless to say that I am very disappointed and I will get my medication elsewhere
Response from UniversaldrugstoreFeb 6, 2023
Dear Richard, Thank you for leaving us the review. We are sorry to hear that you have had this experience with the order. We have sent you an email to follow up, kindly check on it. We hope that your next transaction will be better. Thank you for your business.
James
Order placed December 3, 2022 has not been received. Many calls were made and still no Trelegy Elipta has been received as of January 29, 2023. I have been ordering from you for years and am very disappointed in how this order was handled. You have offered no concessions. This is so terrible. I was never contacted by you about your shipping problem. Very sad.
Response from UniversaldrugstoreJan 30, 2023
Dear James, Thank you for leaving us a review. Your feedback is much appreciated. We are sorry to hear about the issue. We have processed the reshipment. The in-house processing time and the shipping time will vary depending on the source country of your medication. Delivery takes 5-6 weeks. If you do not receive your order please contact us and we will be happy to assist you with locating your order. We do have the reshipment policy to protect our customers. Please be aware that these are average processing and shipping times and mailing delays can occur beyond our control. Thank you for your business. Please do not hesitate to contact us if you have any questions.
Customer
The package got lost in customs and it took almost 2 months to get the prescription, requiring a duplicate prescription to be sent. Was out of medicine for weeks.
Response from UniversaldrugstoreJan 30, 2023
Dear Valued Customer, Thank you for leaving us a review. Your feedback is much appreciated. We are sorry to hear about the issue. We see that the issue has been resolved. The in-house processing time and the shipping time will vary depending on the source country of your medication. Delivery takes 5-6 weeks. If you do not receive your order please contact us and we will be happy to assist you with locating your order. We do have the reshipment policy to protect our customers. Please be aware that these are average processing and shipping times and mailing delays can occur beyond our control. Thank you for your business. Please do not hesitate to contact us if you have any questions.
Stephen
Still do not have my drug, have called twice, Keep making me wait. ordered on Dec 3. will run out next week.
Response from UniversaldrugstoreJan 24, 2023
Dear Stephen, Thank you for leaving us the review. We are sorry to hear that you have had this experience with the order. We have sent you an email to follow up, kindly check on it. We hope that your next transaction will be better. Thank you for your business.
Marty
I ordered my prescription on December 1st. As of toy ( January 9th), I have not gotten this. Terrible service, I have used U. D. S. for 15 years & have never had an order, not arrive this late. Very disappointed !!! Marty Adrian
Response from UniversaldrugstoreJan 10, 2023
Dear Marty, Thank you for leaving us the review. We are sorry to hear that you have not received your order. We have sent you an email to follow up, kindly check on it. We hope to resolve the issue with you as soon as possible. Thank you for your business.
Deb S.
After 4 weeks since ship date still have not rcvd order and when I reached out was told no tracking number was available to me as I failed to select an added $10 fee when ordering. Was told to expect up to 4 more weeks. Overseas shipments can be expected to take some time but waiting up to 8 wks for meds with no clue as to actual arrival is not a good situation. Customer updates or tracking would ideally be the norm. Until I actually receive my order I can only give one star.
Response from UniversaldrugstoreJan 10, 2023
Dear Deb, Thank you for leaving us the review. We are sorry to hear that you have not received your order. We have sent you an email to follow up, kindly check on it. We hope to resolve the issue with you as soon as possible. Thank you for your business.
