Faris R.
I have not received my order at all.
I have not received my order at all. Email says it was delivered but it is not there.
Response from UnivermagAug 4, 2026
Hello Faris, We are sorry to hear that you have not received your order. We reviewed the tracking information for your order, and according to USPS records, the package was marked as delivered on July 25, 2026 at 3:28 PM. We have already contacted you and provided the tracking details along with the next steps to help resolve this situation. When a package shows as delivered but cannot be located, USPS requires the recipient to initiate a delivery investigation. Once USPS provides the investigation results and case information, we are happy to review the matter further and assist with the appropriate resolution. We appreciate your cooperation and hope to resolve this issue as quickly as possible. Kind regards, Univermag Customer Support